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Work experience

Sep 2009Present

Business Analyst

  • Developed models and tools for analysis.
  • Performed and presenting analyses of client saving and identify saving opportunity.
  • Data loading and running advance report and providing assistant to Project Leader on their reporting needs.
  • Participated to client calls where relevant.
Nov 2007Aug 2008

Project Co-ordinator

  • Managed multiple program elements, especially project processing.
  • Data loading and running basic reports and providing general assistance to Project Leader and Business Analyst on their reporting needs.
  • Participated to client and supplier calls where relevant.
  • Identified and removed barriers for successful completion of the overall projects.
Apr 2006Aug 2007

Assistant Product Manager

Vacation Europa Ltd
  • Managed new tour products. Responsibility included contracting with hotel, brochure creation & stock control.
  • Marketed new products and provided selling technical solutions to retail offices and agents (B2B).
  • Analysed sales reports and provided feedback to managers.
Sep 2004Aug 2006

Travel Administrator (part time)

Miki Travel
  • Attended to emergency enquiries during weekend and bank holidays.
  • Supported and resolved customer complaints.
Jun 2001Mar 2006

Operations Executive

Vacation Europa Ltd
  • Arranged reservation and maintained excellent relationships with hoteliers, restaurants and coach operators across Europe.
  • Sold tour product to retail customers and agents (B2B).
  • Handled extensive amount of calls and resolved customer complaints.
  • Provided and prepared sales quotations.
  • Provided administration support to ensure smooth running of 2 large Meetings, Incentives, Conferences and Events (MICE) events in London (Jun’05 - 1600 delegates) and Paris (Aug’07 - 1200 delegates).
May 2000Sep 2000

Operations Officer

Network Europa Travel
  • Dealt with sales quotation enquiries for European destinations.
  • Managed reservations while maintaining excellent relationships with European offices.
Oct 1999Apr 2000

Management Trainee (Part of Diploma Course)

Awana Porto Malai Resort
  • Gained in-depth knowledge of operations of various departments in hotels.
  • Involved in coordination of Langkawi International Maritime & Aerospace Exhibition (LIMA).

Education

19961998

Diploma in Accounting (LCCI Higher)

Systematic Business Training Centre

Skills

Business Object
Reporting Tools
ELGAR
Eurostar (Galileo) travel booking system.
Xcelsius (Business Object)
Flash player dashboard presentation.
Microsoft Word 2007
Microsoft Excel 2007

Custom

ACHIEVEMENTS
  1. Society & Clubs First Aider (St. John Ambulance Club).
  2. Inter-high school chess competition.
  3. Organised college graduation events.
  4. Badminton tournaments.

AWARDS

  1. International Excellent Scholarship from University of Wolverhampton.
  2. Top Achiever’s Award from Reliance College
  3. Certificate of Recongnition - Recongnition for active and coopertation participant in LIMA'99 event.

References

Raj Das