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  • Approximately three years experience in customer service
  • Ability to problem solve in difficult situations based on the need of the indivdual
  • Very strong communication skills due to much experience working with people in various situations
  • Able to review and evaluate given information in order to make critical decisions
  • Very open minded and inquisitive when dealing with different types of situations and people
  • Strong time management skills and able to establish strong strategies and plans
  • Interest

    • Figure Skating
    • Law
    • History
    • Track & Field


    Outgoing and energetic student seeking employment in order to provide client focused service.


    Sep 2010May 2014

    Bachelor of Arts

    Wilfrid Laurier University
    Sep 2006Jun 2010

    Jacob Hespeler Secondary School

    Work experience

    Feb 2010Present


    Tim Hortons
    • Ensure customers orders were accurate while being efficient
    • Dealt effectively with customers issues throughout shifts
    • Followed policy and procedure while dealing with various food and beverages
    Sep 2008Feb 2009


    • Communicated professionally and friendly with customers, answering all concerns or requests
    • Providing customers with the correct order as well as maintaining sanitary standards
    • Created a safe work enviroment by following policy and procedure
    • Recieved and processed payments by cash, cheque, credit card or automatic debit