Proactive, informational resource liaison with B A degree and expertise in customer relations and working knowledge of Microsoft Office skills. A motivated professional accustomed to working with customized databases in a high demand environment with focus on effective, efficient decision-making and transaction productivity.
Award-winning Communication Skills
Vendor & Customer Relations
Special Project Support
ARIBA + SAP
ROCHE, Nutley, NJ, SENIOR BUSINESS SUPPORT SPECIALIST, Fleet Services2005 - 2010
Served as a key liaison to nationwide field sales force and vendors while overseeing day-to-day fleet operations for global pharmaceutical manufacturing company with over 1,800 vehicles.
Built strong rapport and trust quickly with clients, vendors and colleagues.
Scrutinized auto repair estimates - result - generated considerable cost savings.
Effective analysis of nationwide logistics for auto transports.
Created Six Sigma workflow charts, resulted in improved order and salvage processing.
Initiated vendor retribution of invoice mischarges, resulted in significant recovery.Processed ARIBA transactions accurately; convey voluminous fleet data to vendors.
Researched and retrieved pertinent time-sensitive information effectively.
Updated new hires on company policies and procedures to ensure safety compliance.
Expeditiously assisted customers with complex follow up about repairs and violations.
Performed violations collection effort - retrieved 97% of outstanding balances.
Produced a tracking tool for nationwide transport orders -result - car rental savings.
Resolved service complaints; referred grievances to designated vendors for follow up.
Administered 2 fleet databases which supported a total of 800+ vehicles which included on-site, senior executive level and field sales force drivers for a nationwide global food manufacturing company; with merger, cross-trained in tea import; ARIBA and SAP transactions and AMEX reconciliation.
Monitored personal mileage compliance of 500+ cars, audit completed within deadline.
Improved vendor and customer relations with: auction, transport and insurance issues.
Expeditiously indexed 60+ archive boxes -700+ fleet records for retention audit.
Efficiently assigned 22 medical field technicians with varied skill levels to 90+ testing sites with effective logistic coordination; supervised 5 transporters for mobile ultrasound / nerve testing company - result - met patient demand and retention goals.
Effectively performed time-sensitive tri-state medical report distribution.
Analyzed and resolved issues promptly - result - overall customer satisfaction.
DIASONICS ULTRASOUND, Fair Lawn, NJ, REGIONAL SERVICE COORDINATOR1994 - 1996
Expeditiously created and distributed technical service contracts to 18 field technicians in 12 state region - result - successful support of service goals.
Processed accurate travel and expense reports - result - improved turnaround field reimbursement. Served as back up support to 7 sales representatives. Created sales quotes; handled customer complaints with full resolve in daily operations - result -increased customer retention. Modified record file system - result - improved record workflow process.
ENGLEWOOD HOSPITAL, Englewood, NJ, FRONT LINE SUPERVISOR/CLERICAL COORDINATOR1991 - 1993
Oversaw 17 multi-shift clericals and trained staff on service excellence while supervising x-ray archival project to improve record retention.
Created record retrieval tracking tool to improve workflow and customer service - result - improved interdepartmental relations in 520 bed hospital. Trained new hires in customer service protocol; handled customer inquiries and resolved complaints.
Awards & Special Recognition
At Roche: Incentive Award for cost-effectively reassigning 160 cars in downsize period
Incentive Award for initiating a quarterly awareness email to improve driver safety
Incentive Award for speaking at corporate Toastmasters Contests (Club/Regional levels)
At Unilever: Incentive Award for voluntary effort in coordinating plant test trials
At Diasonics: Recognition Award for winning national service contract renewal contest
MONTCLAIR STATE COLLEGEB.A. PSYCHOLOGY
POST GRADUATE COURSEWORK
MONTCLAIR STATE COLLEGE, ADULT TRAINING PROGRAM ADMINISTRATION
FAIRLEIGH DICKINSON UNIVERSITY, GENERAL PARALEGAL CERTIFICATE
BUSINESS WRITING + EDITING,INTRODUCTION TO PROJECT MANAGEMENT, BUSINESS ANALYSIS
TOASTMASTERS INTERNATIONAL CORPORATE CLUB, VP OF EDUCATION (Since 2009); MEMBER (Since 2008)
LITERACY VOLUNTEER OF AMERICA, AMERICAN CONVERSATIONAL TUTOR (Since 2002)
WORK EXPERIENCE WITH CUSTOMIZED DATABASES, MICROSOFTEXCEL, SAP + ARIBA + MICROSOFT POWERPOINT; PROFICIENT IN MICROSOFT WORD
Proactive, self managed field coordinator with a working knowledge of Microsoft Office, B A degree and award winning public speaking skills. Motivated change agent who improved workflow processes and customer service quality with a focus on revenue generation and oeprational efficiency.
Looking for an administrative support role with a company that values customer advocacy as a means to improve customer retention via effective communication and efficient workflow processes.
Passionate speech writer and small group presentation speaker