Download PDF

Work experience

Dec 2005Jun 2010

Senior Business Support Specialist - Fleet Services

ROCHE
Apr 1999Dec 2005

Fleet Administrator/Supply Chain Associate

UNILEVER (merger, BestFoods)

Education

Jan 1990Jun 1990

Fairleigh Dickinson University
Oct 1982May 1987

B.A.

Montclair State University

Skills

Microsoft Office Skills
Recent refresher training in MS Office skills. Familiar with Quickbooks.
Collection
Collection experience Self motivated in efforts to achieve retribution and restitution
Coordination / Organization
Field support administrative coordination for sales/service support Experience with voluminous record management and invoice reconciliation
public speaking
award winner - Multiple contests: Speech and Evaluation Former VP Education of corporate Toastmaster Club ROCHE  

Portfolio

Resume

Catherine Mangano

Palisades Park, NJ 07650H. 201-585-8629C. 551-206-0758

[email protected]/in/cmangano http://twitter.com/ManganoC

ADMINISTRATIVE ASSISTANT

Proactive, informational resource liaison with B A degree and expertise in customer relations and working knowledge of Microsoft Office skills. A motivated professional accustomed to working with customized databases in a high demand environment with focus on effective, efficient decision-making and transaction productivity.

CORE COMPETENCIES

Award-winning Communication Skills

Collection Administration

Database Management

Vendor & Customer Relations

Special Project Support

ARIBA + SAP

Professional History

ROCHE, Nutley, NJ, SENIOR BUSINESS SUPPORT SPECIALIST, Fleet Services2005 - 2010

Served as a key liaison to nationwide field sales force and vendors while overseeing day-to-day fleet operations for global pharmaceutical manufacturing company with over 1,800 vehicles.

Built strong rapport and trust quickly with clients, vendors and colleagues.

Scrutinized auto repair estimates - result - generated considerable cost savings.

Effective analysis of nationwide logistics for auto transports.

Created Six Sigma workflow charts, resulted in improved order and salvage processing.

Initiated vendor retribution of invoice mischarges, resulted in significant recovery.Processed ARIBA transactions accurately; convey voluminous fleet data to vendors.

Researched and retrieved pertinent time-sensitive information effectively.

Updated new hires on company policies and procedures to ensure safety compliance.

Expeditiously assisted customers with complex follow up about repairs and violations.

Performed violations collection effort - retrieved 97% of outstanding balances.

Produced a tracking tool for nationwide transport orders -result - car rental savings.

Resolved service complaints; referred grievances to designated vendors for follow up.

UNILEVER (FormerlyBESTFOODS), Englewood Cliffs, NJ, 1999 - 2005

FLEET ADMINISTRATOR, SUPPLY CHAIN SUPPORT

Administered 2 fleet databases which supported a total of 800+ vehicles which included on-site, senior executive level and field sales force drivers for a nationwide global food manufacturing company; with merger, cross-trained in tea import; ARIBA and SAP transactions and AMEX reconciliation.

Monitored personal mileage compliance of 500+ cars, audit completed within deadline.

Improved vendor and customer relations with: auction, transport and insurance issues.

Expeditiously indexed 60+ archive boxes -700+ fleet records for retention audit.

NMC Diagnostics, Fair Lawn, NJ, SCHEDULING SUPERVISOR1996 - 1998

Efficiently assigned 22 medical field technicians with varied skill levels to 90+ testing sites with effective logistic coordination; supervised 5 transporters for mobile ultrasound / nerve testing company - result - met patient demand and retention goals.

Effectively performed time-sensitive tri-state medical report distribution.

Analyzed and resolved issues promptly - result - overall customer satisfaction.

DIASONICS ULTRASOUND, Fair Lawn, NJ, REGIONAL SERVICE COORDINATOR1994 - 1996

Expeditiously created and distributed technical service contracts to 18 field technicians in 12 state region - result - successful support of service goals.

Processed accurate travel and expense reports - result - improved turnaround field reimbursement. Served as back up support to 7 sales representatives. Created sales quotes; handled customer complaints with full resolve in daily operations - result -increased customer retention. Modified record file system - result - improved record workflow process.

ENGLEWOOD HOSPITAL, Englewood, NJ, FRONT LINE SUPERVISOR/CLERICAL COORDINATOR1991 - 1993

Oversaw 17 multi-shift clericals and trained staff on service excellence while supervising x-ray archival project to improve record retention.

Created record retrieval tracking tool to improve workflow and customer service - result - improved interdepartmental relations in 520 bed hospital. Trained new hires in customer service protocol; handled customer inquiries and resolved complaints.

Awards & Special Recognition

At Roche: Incentive Award for cost-effectively reassigning 160 cars in downsize period

Incentive Award for initiating a quarterly awareness email to improve driver safety

Incentive Award for speaking at corporate Toastmasters Contests (Club/Regional levels)

At Unilever: Incentive Award for voluntary effort in coordinating plant test trials

At Diasonics: Recognition Award for winning national service contract renewal contest

Education

MONTCLAIR STATE COLLEGEB.A. PSYCHOLOGY

POST GRADUATE COURSEWORK

MONTCLAIR STATE COLLEGE, ADULT TRAINING PROGRAM ADMINISTRATION

FAIRLEIGH DICKINSON UNIVERSITY, GENERAL PARALEGAL CERTIFICATE

Professional Development

BUSINESS WRITING + EDITING,INTRODUCTION TO PROJECT MANAGEMENT, BUSINESS ANALYSIS

Community Involvement

TOASTMASTERS INTERNATIONAL CORPORATE CLUB, VP OF EDUCATION (Since 2009); MEMBER (Since 2008)

LITERACY VOLUNTEER OF AMERICA, AMERICAN CONVERSATIONAL TUTOR (Since 2002)

Technical Skills

WORK EXPERIENCE WITH CUSTOMIZED DATABASES, MICROSOFTEXCEL, SAP + ARIBA + MICROSOFT POWERPOINT; PROFICIENT IN MICROSOFT WORD

Summary

Proactive, self managed field coordinator with a working knowledge of Microsoft Office, B A degree and award winning public speaking skills. Motivated change agent who improved workflow processes and customer service quality with a focus on revenue generation and oeprational efficiency.

Objective

Looking for an administrative support role with a company that values customer advocacy as a means to improve customer retention via effective communication and efficient workflow processes.   

Interest

Passionate speech writer and small group presentation speaker