Technical Support Manager
Maintained customer relationships and managed support contracts.Worked directly with customers on technical issues involving Windows Server, Exchange, networks including Cisco and Sonicwall configurations.Implemented projects involving server conversions to Windows Server 2008 and Exchange 2007 and network upgrades.
- Maintained Windows Server 2008, 2003 and Exchange environments.
- Utilized Connectwise and Zenith Managed Services in monitoring and maintaining customer environments.
- Provided and enacted VMWare virtual solutions to clients saving them $1,000’s in equipment costs.
- Converted existing Windows 2003 and 2008 servers into virtual servers.
- Implemented Windows Server 2008 conversions including Exchange, SQL and specialized software solutions.
- Enacted disaster recovery solutions including onsite/offsite BDR virtualization solutions.Designed and implemented disaster recovery plans and solutions.
- Provided troubleshooting support for environments including Windows Server 2008, Server 2003, XP, Vista, Mac OSX, Exchange, SQL and networks including Cisco, HP, Netgear and Sonicwall equipment.