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Koye Edwards

Freelance Telemarketer, Freelance Merchandiser, Customer Service Professional

Work experience

2018Present

Freelance Merchandising 

REL Tactical Field Marketing

Brand Marketing, Stock Auditing, Set up FSDUs, inform store of Brand sales objectives etc.

20172018

Customer Assistant (Christmas Temp) 

Marks and Spencer

Assist customers on the shop floor, operate till, stock shelves, check and rotate date expired foods.

20162017

Appointment Setter/Tech Dispatcher

New Life Contracting 

Follow up online inquiries with a phone call to set up appointment and dispatch the relevant technical expert to accomplish task. 

Jun 2013Present

Chief Wedding Planner/Consultant

Two Become One; Wedding Planners & Consultants

Guide couple from the planning stage through to execution

Mar 2006Apr 2008

Tele-Collections Agent/Ad & Promo Voicing

Island Broadcasting Ltd. (Jamaica)

Accounts Receivables - Collections Desk

Retrieving payment on accounts more than 90 days old while maintaining steady inflow of current accounts.

I created manual on making and logging outstanding account calls for the company.

In-Studio

Voicing promos and commercial ads for program sponsors

Jul 2002May 2006

Telemarketer/C.S.R

West Asset Management (Jamaica)

Completed training on the Sprint customer service platform.

Fielded over 150 calls in 6 hour shifts (6 days per week) covering bill inquiries and up-sell for companies like SPRINT and British Airways.  

Skills

Social Media Manager

Proficient in Adobe Photoshop (Creative cover picture creation) Ability to recognize a companies social media needs, place that company on several social media platforms and increase traffic to those platforms. Also keen on current affairs and trends which will also generate interest in your social  media platforms.

Singer
A capella group singing in high school, 1 year formal training at the Edna Manley School of music, concerts, church services etc.
Voicing Talent
Ability to read written script bringing life to any given material. Possess necessary equipment in home to accomplish required voicing tasks.  

Education

Sep 1991Jul 1996

GCSE O'level

Camperdown High School

Acquired passes in the following:

 Mathematics

 English A (Language)

 English B (Litreture)

 Geography

 Visual Arts

May 2014Aug 2014

Social Media Management

Alison online diploma courses

Minor in html design and coding, major in social media campaigns for business. 

20182019

Adobe Creative Cloud Award

Pitman Training

Adobe CC Award program with proficiency in Adobe Photoshop, Abobe Illustrator and Adobe In-Design