Kovinaath Kandasamy

  • kuala lumpur MY
Kovinaath Kandasamy

Skills

Skills

People Managment

Able to manage a team of junior tele sales representative and monitor their performance to enable them to achieve their targets and objectives.

Marketing & Business Development

Business Communication

Problem Solving

Technical and no technical .

MS Office

Word , Excel , PowerPoint and Outlook .

Objective

To become a leader and supervise  a successful and skillful team of customer service representative that is able to handle and manage high volume calls and  solve as many customers problem at a given time ,with having as minimum as possible complain from the customer about the service and the professionalism of the customers service representative towards the customers that is being rendered.

Interest

Football , Socializing , Traveling and Reading 

Work History

Work History
Sep 2012 - Present

Customer Service Consultant

AIG Insurance

Performing tele sales to referrals given by the client in regards to insurance coverage. Also supervise junior telemarketers to enable the team to achieve its weekly and monthly quota.  Providing assistance in reminding existing customers of the client to either renew , upgrade or reapply for new  policies.

Feb 2012 - Aug 2012

Callcentre Service Representative

Scicom

Was given the task to handle all in bound calls in regards to SingTel customers. Main responsibilities include phone technical assistance , software management , subscription problems faced by clients and minor dispute in regards to billing by the service provider to the clients.    

Feb 2011 - Jan 2012

Logistics & Marketing Executive

Secure Guards

Looking after the welfare of the security guards in the form of providing support in their attire , transportation , meals and lodging. Also in-charge of the armory , where by I am responsible towards the number of  weapons and bullets issued towards armed guards going on duty and off duty. I also had taken the portfolio as marketing executive , whereby I am responsible in taking care of all our clients and also developing the business by looking for newer avenues in expanding the companies clientele and increasing its revenue . 

Education

Education
Jan 2006 - Nov 2010

SPM

S.M.K Seremban Jaya

Completed Sijil Pelajaran Malaysia . Was also active in the English Society as its Vice President. Assistance Head Prefect and Quarter Master.

References

References

Mohd Rozainy

Outstanding and amazing friend and colleague. 

Ravindran Nadarajan

Mentor and Guru