Chief Information Officer, North America
At the time, a NYSE traded (NYSE: IMA) $2billion/7,000 employee healthcare management company and international manufacturer of medical devices, women's healthcare products, and nutritional supplements.
Most senior technical role in North America. Co-responsibility with CIO, Rest Of World for strategic IT decisions for the company and individual business units. Ensured availability and performance of computing platforms, applications, and service providers while identifying cost savings and opportunities for synergy and efficiencies across the globe. Co-led development of the Global IT strategic plan and then led development of region specific strategy. Managed subsequent annual operating plans valued at $50 million. Global leadership of the Business Program Management Office, global applications (SAP, Salesforce.com, Hyperion, Cognos, Workday, Ensur, Netregulus), global application development (HL-7 and 21CFRPart 11 compliant), and IT Governance Council. Responsible for staffing, training and developing a high performing team of 60 employees scattered across 13 plants.
Other key North American technologies under my leadership: Great Plains/Dynamics, JDEdwards, PointMan, Fourth Shift, Sage, Salesforce.com, SalesLogix, Pivotal, Sugar, Workday, Oracle, Avaya ACD, SIP, Blackberry, MPLS, WINTEL, AS400, UNIX, VMware, .Net, SharePoint, SOX, Agile development.
Safeguarded company revenue stream. Exercised fiduciary responsibility to investors by initiating a Business Continuity Plan initiative and bolstering existing IT disaster recovery capability. Engaged SunGard to aid in formal development of business and technology plans as well as implementing appropriate testing.
Reduced operational overhead and improved service level. Transformed team into a cohesive business-focused unit. Then, led them to establish platform standards, new network topography, consolidated purchasing, best practices, and subsequent migration plans. Developed strategy and plans to execute integration of future mergers and acquisitions. Initiated vendor selection to migrate network and in-house hosted SAPv6 to managed services. Developed and then monitored performance through a structured scorecard.
Saved $900k while providing executives with insight into the business, the market, and the external customer. Created Business Warehousing, Business Intelligence, and Master Data Management functions to extract business value from the plethora of databases. Executive Dashboard implemented within eight weeks.
Improved sales efficiencies, competitiveness, customer experience, and market intelligence. Led consolidation of multiple sales processes and six systems (e.g., Pivotal, SalesLogix) into a new single sales process and new Salesforce.com system integrated with SAP. Completed on schedule (15 weeks) while under budget by$195k, and attained a documented high adoption rate of 95% by the 400 field users.
Saved $350k/year. Implemented new Sales Tracings and Commission Reporting process and system.
Positioned company for future market expansion. Initiated incubation of an organic software engineering discipline to manage embedded software and strategize a product architecture roadmap.
As Management Consultant to Inverness VP of Corporate Finance via Robert Half Management Resources:Saved minimum of $10.3 million annually while providing a scalable platform necessary to continue client's aggressive growth through acquisition strategy and dramatically increase customer satisfaction. Drove "Greenfield" start-up of a new distribution subsidiary that consolidated Order-to-Cash, technical support, and global distribution operations of temperature sensitive, regulated products from eight disparate companies with disparate and conflicting processes, systems, and policies. Included transition of legacy SAPv4, JDEdwards, Pivotal, PRMS, and Fourth Shift operations into new SAP v6 and implementation of a new Avaya call center management system with SIP/POTS routing. Project took seven months from blank sheet to opening day; processing over $800 million/yr in domestic & international orders.