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About Me

The experience i have developed within the commercial industry has allowed me to grow into highly personable and efficient individual with an ability to work independently in a changing and multi-tasking environment with numerous and competing deadlines. Working as a Customer Service Adviser at Better in the London Aquatics Centre, London's Olympic Pool allowed me to have a strong customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards which i believe is key to working as as a successful Project Coordinator at Cvent.

As well as that working as a Business Development Associate at  Cvent has allowed me to develop my excellent verbal and written communication skills with prospects and colleagues. As well as this i am a self-motivated, enthusiastic and with a can-do positive attitude with a proven ability to efficiently manage my own tasks without supervision.  I am comfortable working in a fast paced, hands-on, growth orientated work environment and i'm currently seeking a position as a Project Coordinator supporting customers leveraging Cvent’s OnSite Solutions for OnArrival 360 events.

Work History

February 2016 Present

Business Development Associate

Cvent
  • Meeting prospects face to face on a personal level through onsite meetings and trade shows such as Confex and the Meeting Show has allowed me to get a better understanding of how events can allow customers and organisations to build relationships with each other and strengthen the communities. 
  • Being able to communicate with prospects on a personal level is key to being successful at Cvent as a business development associate and a project coordinator and since i am confident and personable character who can work independently i believe i will be successful for this role
  • Working at Cvent has allowed me to serve as the first in-depth point of contact to prospective partners and customers, i have become so comfortable with our Event Management solutions that i am beginning to occasionally do mini walk-throughs of the Cvent Supplier Network. 
  • I have a strong sense of initiative and personal leadership demonstrating the ability to function independently also contribute to my team initiatives
  • Partnering with senior sales team to achieve new-booked business and industry partnership quotas by following up with prospects after Online Demonstrations and proposals and inquiries 
  • Provide product information to prospective customers and industry association partners
  • I have been able to demonstrate a strong solution-selling and relationship-building skills by constantly being able to engage prospects on the phone. This means that i am consistently able to achieve my power-score by hitting my talk time and call volume metrics 
Oct 2015Jan 2016

Commercial Development Manager

Marketing Leaders
  • Challenging any objections with a view to getting the customer to buy;
  • Gaining a clear understanding of customers' businesses and requirements;
  • Listening to customer requirements and presenting appropriately to make a sale
  • Cold calling to arrange meetings with potential customers to prospect for new business
  • Maintaining and developing relationships with senior high level customers via telephone calls and emails
  • Research, develop and qualify leads on a regular basis as requested or directed by management
  • Working closely with the Managing Director to strategically plan and prioritise my personal sales approach
  • Work as a member of a team, to achieve team targets, and use best efforts to meet targets set from time to time by the Managing Director
  • Developing and maintaining a database of all contacts.
  • Replying to all customer enquiries in a timely and accurate manner via email

 

Aug 2012Sep 2015

Customer Service Advisor

Better

• Assisting in the provision of an excellent customer service in relation to sales, by creating leads and calling prospective customers as well as previous customers (averaging 100 per shift) This developed my confidence and improved communication skills both written and verbally.
• Gaining customer-facing skills by explaining in depth the services offered to customers as well as selling memberships and meeting targets that helped me to work under pressure. Regularly updating daily objectives on key performance indicators.
Having to independently work on the reception desk in the London Aquatics Centre with up to 50-100 customers wanted to be served this taught me how to manage expectations and work in high pressure environments whilst delivering excellent customer service.
• Training new recruits which helped to develop leadership skills.
• Gaining Numeracy skills by having control of membership payments and general cashier of the leisure centre (to sort and count cash and cheques for banking purposes, checking totals and completing paperwork, including cash reconciliation and banking procedures, bookings and Direct Debit systems).
• Maintaining a good and positive image of the Centre to customers and the public.

Education

20122015

BA (Hons) Journalism and Media - High Second Class Honors  2:1

Middlesex University London
20102012

A Level

Chingford Sixth Form
  • Biology [C]
  • Media [C]
  • Film [C]
20052010

GSCE

Chingford Foundation School
  • 10 GCSE’s including:
  • English Double Award [A,B]
  • Mathematics [C]
  • Science Double Award [A,B]
  • Geography [C]
  • French [C]
  • Catering [C]
  • Religious Studies [C]
  • Information and Technology [B]

Additional Information

During my spare time I enjoy relaxing and going out with family and friends. I also enjoy reading comics, watching films and keeping up with current affairs. Furthermore, I have a keen interest in sports especially football, I am the captain of my local 5-a-side team, were i have proudly lead them to win three league titles.

Skills

  • Excellent communication skills (verbal and written)
  • Over 3 years worth of customer service experience 
  • Ability to work on multiple projects and ability to work in a dynamic, fast-changing environment
  • Constantly achieving my power score by hitting our talk time and call volume quota
  • Also achieving success by hitting my monthly QD quota 
  • Strong sense of initiative and personal leadership demonstrating the ability to function independently
  • Strong understanding of the onsite event management experience
  • Keeping calm in high pressure environments and following proccess

References

Available upon request