May 2003 - Present

College of Lake County


Graduate, Phlebotomy Technician Program (ASCP Certification Pending)

Medical Imaging

Career Related Courses:

Medical Terminology            Anatomy and Physiology        Medical Imaging

General Chemistry                     Microbiology                                     Biology

Medical Lab Technology

Work experience

Work experience
Jul 2010 - Present

Verification Loan Assistant

Consumers Credit Union

·Verification of loans by checking proper documents, due dates, terms, rates, description, and title receipt date.

·Provide support for processing applications to mortgage officers, dealerships, and members.

·Develop and improve department procedures which involve daily step by step processes.

·Comparison along multiple software applications for identification of errors.

·Enter dealership applications into 'Lender' application software.

·Pull credit scores from Transunion.

·Process In-directs for employment and insurance verification with applicant.

·cGMP like practices on vehicle titles.

·Took initiative to train on job duties outside of regular job responsibilities.

·Follow daily loan report and keep up to date by performing a minimum of 50 loan applications.

·Check Daily loans disbursal's and identify loan priorities.

·Air report filled out for corrections.

·Complete case, and memo lines and MFOELL Limits.

·Run credit committee report for all loans with rate errors.

·Work on a team to create new conversion policy and procedures for lending.

·Assist in cost saving goals in problem solving issues within processes.

·Provide service and support for up to 30 employees and 10 managers per day.

·Volunteer for corporate events.

Aug 2012 - Sep 2012

Phlebotomy Technician Internship

Federal Health Care Center - VA Hospital
  • Perform venipuncture procedures using ETS, winged infusion sets and syringes
  • Perform capillary collection procedures
  • Prep patients for specimen collection procedures
  • Handle, process, and transport specimens
  • Perform/operate point of care test and instruments
May 2004 - Jul 2010

Contact Center Representative

Consumers Credit Union

·Assist customers in resolving account issues with an accurate, friendly and professional attitude.

·Responsible for answering a large volume of member inquiries received through the Call Center.

·Member inquiries include a wide variety of questions concerning Credit Union products and services, resolving member disputes, handling transactions, or assisting with the purchase and use of products and/or services.

·Knowledgeable in all aspects of Credit Union products and services in relation to member utilization.

·Quick turnaround of incoming member phone calls. Ability to assess situations accurately and respond correctly, resolving member complaints to the satisfaction of the Credit Union and the member whenever possible.

·Ability to read, analyze, and interpret procedure manuals, product and service manuals, financial information as it pertains to member utilization of services.

·Ability to write procedures, professional business correspondence, and document information in a high-volume atmosphere.

·Ability to effectively present information to members via the telephone in a concise, accurate, and pleasant manner. 

·Ability to communicate with staff in various areas of the Credit Union.

·Ability to define problems, collect data, establish facts, and draw valid conclusions.

·Operates a personal computer including a working knowledge and ability to utilize appropriate softwareprograms including word processing and spreadsheet applications.



CPR Certified


Customer Service



To obtain a career in a healthcare environment with a progressive, growth-oriented company offering the opportunity for personal growth and advancement. Where my knowledge and skills in phlebotomy can be used, challenged, strengthened and can broaden my professional experience.


Possesses the ability to work proactively in a fast paced environment, eager to learn new skills and thrives under pressure. Special interest in healthcare and medical environment. Detail oriented, dependable and self motivated individual, capable of prioritizing and multi tasking. Has good organizational, time management, communication and people skills and enjoys working as a team member,and good interpersonal skills.Bilingual (Spanish).