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Work experience

Jul 2009Present


APAC Customer Services, Inc.

Trains new hires and provides ongoing training to all representatives in operationsCommunicates with clients regarding updates and critical information needed to ensure all representatives have information needed to function as LCRs.Communicates with Vendor Manager, Client Trainers any queries that may arise from Operations regarding the account.ACCOMPLISHMENTS:Problem Reports generation minimized for the site.Represented company for Training Summit in Davenport, IA

Oct 2007Jun 2008

Technical Support Representative

eTelecare Global Solutions

Provides Technical Assistance for Desktop and Portable Computers including but not limited to:

  • Operating System Troubleshooting (Windows)
  • OS Installtion/Reinstallation
  • Basic Wireless Networking
  • Basic Networking
  • Software Troubleshooting
  • Spyware/Malware cleanup


Bachelor Of Arts

Asian Development Foundation College


PC Troubleshooting