Kent Henry Nemenzo

Work History

Work History
Jul 2009 - Present

Trainer

APAC Customer Services, Inc.

Trains new hires and provides ongoing training to all representatives in operationsCommunicates with clients regarding updates and critical information needed to ensure all representatives have information needed to function as LCRs.Communicates with Vendor Manager, Client Trainers any queries that may arise from Operations regarding the account.ACCOMPLISHMENTS:Problem Reports generation minimized for the site.Represented company for Training Summit in Davenport, IA

Oct 2007 - Jun 2008

Technical Support Representative

eTelecare Global Solutions

Provides Technical Assistance for Desktop and Portable Computers including but not limited to:

  • Operating System Troubleshooting (Windows)
  • OS Installtion/Reinstallation
  • Basic Wireless Networking
  • Basic Networking
  • Software Troubleshooting
  • Spyware/Malware cleanup

Education

Education

Bachelor Of Arts

Asian Development Foundation College

Skills

Skills

PC Troubleshooting