Krzysztof Mucha

Dynamic career reflecting record-breaking performance in the retail management field. Over 10 years experience in retail industry with 6 years of management experience. Proven ability as a leader in customer service.

Work History

Work History
Sep 2004 - Nov 2006

Stock Team

Food Basics

Worked as a member of the stock team and helped maintain store cleanliness and stock levels while assisting customers in the process. 

  • Assisted customers with questions and inquiries on products. 
  • Worked in Grocery and Dairy departments with large focus on stock levels on sales floor and backroom.
Nov 2006 - Present

Manager/Crew Member

Trader Joe's

Managed nearly every aspect of store operations. Hired, trained and developed crew members in customer service techniques, product knowledge and various in-store programs. Directed large store team to meet customer expectations and goals. Ran several stores in different neighborhoods and responsible for the opening of two new stores. Won company-wide store of the year award in 2008. 

  • Responsible for providing outstanding customer service and providing valuable information on products. 
  • Experience in POS systems, operating cash registers and lead office functions, such as setting up registers, depositing over $10,000 of cash per day, and receiving cash deliveries.
  • Responsible for day to day operations of store such as, receiving deliveries using forklifts and automated pallet jacks, opening and closing store, keeping shelves stocked, as well as maintaining a clean and safe work environment. 
  • Expertise in compiling projected sales for store and composing an employee schedule for over 130 employees. Familiar in tracking sales trends and adapting schedule to meet store and customer needs.
  • Overlooked various sections in store with responsibilities including inventory control, ordering and merchandising.
  • Composed daily log that broke down responsibilities of each employee for every hour of each shift. 
  • Tracked employee attendance and performance and was in charge of reprimanding accordingly. 
  • Reviewed employee performance in a bi-yearly review that broke that various categories such as customer service, productivity, and team work.
  • Lead several inventory preparations and overnight teams to track store inventory with successful results.
  • Responsible for verifying warehouse charges on deliveries and maintaining accurate information to compile with inventory results.
  • Lead store donations program and coordinated with local non-profit organizations to help assist in events.  

Education

Education
Sep 2007 - Jun 2008

Incomplete (Hotel/Restaurant Hospitality Management)

Bergen Community College
Jan 2000 - Jan 2006

High School Diploma

Wallington Jr./Sr. High School

Skills

Skills

Microsoft Word, Powerpoint and Excel

Proficient in use of Microsoft Office applications including Word, Powerpoint and Excel.