Deepti Gangwani

Deepti Gangwani

Work History

Work History

May 2008 - Present

Senior Technical Consultant

Intec Billing Inc.

Intec is one of the world’s fastest growing major Business Support Systems (BSS) vendors supplying billing and mediation solutions to over 60 of the world’s top 100 telecoms carriers. With over 1,600 employees from 31 offices in 24 countries the company generated over £80m in revenue last year.

As a Senior Technical Consultant:

  • Led the Professional Services technical team for GM OnStar project to customize and deliver Intec’s solution Singl.eView
  • Led production support to develop billing solution for Antel, the largest telecommunications company in Uruguay, supporting over a million “live” telephone subscribers
  • Mentored and supervised off-shore and partner team technical resources in North America, India and South America
  • Promoted as the Senior Technical Consultant in just 20 months, a first for any Intec North American office

Technical ConsultantMay 2008 – Feb 2010

  • Acted as a troubleshooter to resolve configuration and database issues for projects in jeopardy of being terminated, averted downtime loses of thousands of dollars per hour through troubleshooting skills
  • Guided pre-sales and product training teams, leading to successful multi-million dollar sales deals for several projects
  • Increased technical specialist collateral by authoring documents such as installation guides, upgrade procedures, tools & tips
May 2007 - Aug 2007

Software Developer

Automated Benefits (AutoBen) Corp.

Now based in Toronto, Ontario, AutoBen provides claims processing solutions for the insurance industry through their software solutions Adjudicare and Symbility. With Canada, USA and UK as their biggest markets, the company generated an average of $2.5m in revenue this year.

  • Designed cost-effective technical solutions for group benefit administrators to improve adjudicator productivity and simplifying the claims adjudication process
  • Maintained, integrated and developed database applications and reports that boosted sales by enhancing software usability
Jun 2006 - Aug 2006

Undergraduate Research Associate

Department of Computing Science, University of Alberta
  • Served as primary research assistant on University of Alberta and Stollery Children's Hospital collaborative research project on Sham Neurofeedback Technology to treat children affected with ADHD
  • Coded central sham neurofeedback program developed for the study with more than 10,000 lines of C and Perl code
  • Learned Perl and HTML languages weeks before starting the internship
Apr 2005 - Sep 2005

Customer Service Representative

Convergys Corporation

Convergys delivers a broad range of customer solutions backed by technology, business analytics and consulting services. Headquartered in Cincinnati, Ohio, Convergys has approximately 65,000 employees in 68 global customer contact centers.

  • Earned top performer status among 21 representatives by demonstrating outstanding problem solving and active listening skills
  • Diffused volatile customer situations, worked under pressure while maintaining high standards of customer service

Education

Education
Sep 2005 - Apr 2008

Bachelor's of Science

University of Alberta

Skills

Skills

MS Office Suite

Professional Affliations

Member, Association of Professional Engineers, Geologists, and Geophysicists of Alberta (APEGGA)

Interest

  • Learning Spanish
  • Event Management
  • Traveling

Volunteer Work

Sathya Sai Center of Edmonton, Assistant Secretary

  • Led, organized and campaigned for the Walk for Values, the annual global walk with more than 500 people in attendance
  • Organized several community service activities such as serving lunch to the inner city senior citizens, tree plantation, yoga activities, play and group song performances, sports day and health seminars
  • Designed and developed the website for the Center

Big Brothers Big Sisters,Volunteer, Club Connect Program   

Indian Students Association (INDSA), University of Alberta, Active member and voluteer