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Work experience

Jan 2009Present

Case Manager

Texas Department of Family and Protective Services


The position assists staff in identifying kinship placements for children in Texas Department of Protective & Regulatory Services (PRS) conservatorship. 


  • Developing supportive services for the families, which could include training, case management, family counseling, support groups, and information and referral services. 
  • Coordinates these services and assists families in obtaining financial assistance offered by PRS to help stabilize placements. 
  • Distribute funds which may be used for day care tuition, tutoring, and assistance with limited exceptional services. 
  • Tracks the provision and utilization of services available through community resources and state agencies for families providing foster care. 
  • Assures foster parents are provided the opportunity to participate in the development of child plans that address child safety, permanency, and well-being issues. 
  • Attends related CPS meetings, and case staffings. 
  • Interacts routinely with Texas Department of Family and Protective Services district and state office staff, and the community at large.
Jan 2005Dec 2008

Case Manager

Texas Department of Family and Protective Services


Performs highly complex (senior-level) child or adult protective services work. Work involves investigating and analyzing protective services problems and taking corrective action for children, adults with disabilities, and the elderly. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.


  • Conducts specialized investigations of the abuse, neglect, or exploitation of children, adults with disabilities, or the elderly; investigates emergency situations; and takes corrective action.
  • Reviews referrals and makes case assignments.
  • Instructs staff on procedures and case documentation techniques.
  • Develops community resources to serve the needs of clients.
  • Develops individualized service plans to meet the needs of a protective services client.
  • Participates in developing policies, procedures, and standards.
  • Gathers and interprets statistics and compiles appropriate reports.
  • Prepares reports on protective services and activities.
  • Testifies in court.
  • May approve the movement of children into or out of placement.
  • May supervise the work of others.
  • Performs related work as assigned.


Experience and Education

Experience in social work. Graduation from an accredited four-year college or university with major course work in social work, counseling, early childhood education, psychology, criminal justice, elementary or secondary education, or a related field is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

Knowledge of the laws and regulations related to child care, abuse, and neglect; of child development principles and theories; of community social services resources; of the laws and regulations related to child and adult protective services; of gerontology; and of crisis intervention techniques.

Skill in interviewing.

Ability to conduct investigations, to develop client programs, to evaluate living conditions, to prepare reports, to testify in court, to develop community resources, and to supervise the work of others.

Sep 2003Jun 2004

Office Manager

Cortez Consultants


Performs primary executive and administrative support for over 15 staff personnel ranging from director, deputy director, program manager, system engineers, financial manager and acquistion managers.


  • Maintain and coordinate personnel and operations calendar for entire  Directorate
  • Responsible for document control and contact management
  • Oversees Suspense Item Maintenance to ensure that issues assigned for action are addressed by the Program Management Office
  • Responsible for preparing travel orders in Automated Business Services System (ABSS) for 15 individuals
May 2002Sep 2003

Office Administrator

United States Special Operations Command


Performs primary executive and administrative support for over 10 staff personnel ranging from program manager, scientist, system engineer, logisticians, financial manager and acquistion managers.


  • Provide analytical data in the form of reports, briefings, and data bases to technicians and staff officers for implementing program official documentation.
  • Ensure security policies and procedures are adhered to during the processing and receipt of classified documents for the purpose of accountability and safekeeping.
  • Originate, control, and distribute classified material to other government agencies via mail or courier with a sound tracking system in place.


Aug 2005May 2009


University of Houston
Jan 2002Jun 2004



Tyronda McClellan

Denni Turner

Debra Mass


Job Announcement Number:HT38 80-09

Assist veterans of approved war eras who have not achieved an adequate readjustment after their military service. 

Top Secret/SCI

United States Air Force