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KM King

Project Coordinator and Customer Service Manager

"The key to successful leadership today is influence not authority." ~Kenneth Blanchard

Fifth teen years of experience in the Transportation Services Industry, five years in Marketing Communications , along with 15 years of part time  hospitality experience makes me a Jill of all Trades professional who is ready to find the perfect fit.  I am seeking a new position that will allow me to continue to master my skill sets while enhancing the mission and vision of your organization. I am available to start immediately.  

Full Time Professional Experience


Unit Manager

American Airlines/Piedmont Ground Handling
  • Outstanding organizational skills and ability to multi-task
  • Manage above the wing operations for Gate 35X/Terminal C
  • Effectively communicates with all levels of management and support staff
  • Able to defuse conflicts among subordinate employees
  • Expert level MS Office Suite
  • Motivates agents and staff to excel and succeed in designated positions throughout the scheduled workday
  • Maintains an excellent attendance record and flexible schedule
  • Coach and provide professional development to the agents
  • Correct non-compliant agent related issues and impose disciplinary action as required.
  • Understands company culture, policies and goals
  • Excels in administrative/project related duties including daily/weekly/monthly reports

Station Administrative Assistant

American Airlines/Piedmont Ground Handling

DCA Airport, Washington, DC

Terminal C/Gate 35X

Qualifications and Responsibilities:
• Provides executive support for management personnel in station
• Drafts emails, forms and fliers, ensuring telephone coverage
• Receiving and directing agents, vendors and staff
• Tracking station invoices, distribution/maintenance of parking permits
• Maintains the suite filing system; accurately files documents within established time frames
• Prepares weekly, monthly, quarterly and annual reports for deicing, invoicing and staffing
• Fulfilled FAA criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Secured airport US Customs security badge
• Organizes and distributes incoming and outgoing mail, email, scans and faxes
• Completes ad-hoc administrative projects, as requested by department heads/management
• Advanced computer skills - Microsoft Office, Adobe, task specific software and airline applications
• Demonstrated ability in the use of Excel
• Self-motivated and demonstrates ability to work on an independent basis
• Strong organizational skills
• Excellent communication, organizational and problem solving skills
• Demonstrated experience in working in a fast paced environment under minimal supervision
• Able to work a varied scheduled, including nights, weekend, holidays and weather events

Community Outreach Recruitment Coordinator

Family Builders by Adoption

"Family Builders is here to help find permanent, loving families for children and youth in the foster care system - that's our only goal. We connect children with individuals and couples who can provide safe, stable, nurturing families. 

I reported to the CKC Program Coordinator 

Duties Included: 

  • Provided information to prospective foster parents and potential donors via presentations, event tabling and social media  
  • Developed a strategic social marketing  plan to advance the organization’s mission and vision while increasing recruitment and community outreach
  • Coordinated initiatives designed to increase visibility and promote the organization and its services
  • Developed relationships with community leaders and serves as the organization's liaison with various constituents. 
  • Assisted with development and fundraising programs as necessary

Communications Director (Steward)

Center for Transformative Change

"The Center for Transformative Change is dedicated to bridging the inner and outer lives of social change agents, activists and allies to support a more effective, more sustainable movement of justice for all."

Reported to the Director of Practice

Duties Included:

  • Provided input on marketing and communications components of organizational plans
  • Developed and maintained social media outlets
  • Web and marketing research
  • Created and distributed external communications via email and occasional print
  • Improved client communications and maintained ongoing relationships
  • Built organizational brand awareness 
  • Event coordination (i.e. retreat, workshop, special events)
  • Promoted availability of space for rent

Senior Recorder

US Postal Service

"The Judicial Officer Department is a neutral, independent forum within the United States Postal Service comprised of the Judicial Officer, the Office of Administrative Law Judges, and the Postal Service Board of Contract Appeals." 

Reported to Staff Counsel 

Duties Included: 

  • Supported five federal judges with a variety of complex and routine clerical and administrative assignments of a sensitive nature 
  • Provided administrative and legal guidance to outside parties, their counsel, postal attorneys and staff via phone, mail, e-mail or in person 
  • Trained and coached staff members
  • Superior interpersonal, oral and written communication skills
  • Developed training manual for administrative staff
  • Reviewed and analyzed legal documents
  • Expert knowledge of word processing, presentation software, database management and spreadsheet applications
  • Scheduled, coordinated and facilitated regular internal and external meetings

Part Time and Volunteer Experience

Customer Service Agent

American  Airlines/Piedmont Ground Handling  

Required Skills and Duties

  • Ability to work in stressful situations and within tight time constraints 
  • Be self-motivated and a team player 
  • Greet  all customers in a prompt, friendly and courteous manner 
  • Provide check-in assistance, ticketing changes, and re-booking of itineraries for passengers 
  • Check and accept passenger baggage 
  • Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
  • Comply with all safety procedures and airline policies 
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires 
  • Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned 
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors


Administrative Coordinator (Volunteer)

Step By Step Therapeutic Summer Day Camp

The Step By Step Therapeutic Summer Camp aims to promote a safe and therapeutic environment for children with developmental needs to engage with others, try new things and build skills over the summer months. The Step By Step Therapeutic Summer Camp is an outreach initiative where campers carry out hands-on activities encompassing experiences that will explore opportunities for movement, music, problem solving, collaboration and indoor/outdoor activities.


  • Assisted the Camp Director in implementing general camp operations, and programs to ensure a quality camp.
  • Worked with special events, promotions, and any other special needs as they arise
  • Established and implemented social media outlets for the camp
  • Completed medical claim forms for campers  
  • Ensured the maintenance of accurate program and administrative records
  • Assisted with the various administrative tasks necessary for the camp to run efficiently


Freelance Bartender


Skill Sets:

  • Knowledgeable in meeting, anticipating and providing high quality services to customers
  • Comfortable working in small and large venues
  • Management, administrative, training, hospitality and customer service experience


  • Responsible for booking and staffing private parties, social gatherings and professional events 
  • Maintaining and ordering liquor supplies for private parties and events  
  • Accountable for a variety of supervisory and customer service functions for a number of special events
  • Responsible for training additional bartenders and wait staff.
  • Ability to help customers choose drinks from extensive or limited menus, taking orders and pleasing customers


Food Server/Bartender 

San Pablo Lytton Casino


  • Greeting customers and answering questions
  • Garnishing food and drinks
  • Processing transactions via the Squirrel Pro Hospitality Management System
  • Cleaning tables and shared kitchen space
  • Assisting in enhancing the customer's gamming experience


  • Customer Service
  • Stamina
  • Teamwork



V2 Solutions Group (Start up)



To provide sales & marketing products & services to small to medium minority owned companies

Products & Services

  • Business Consulting
  • Lead Generation Program
  • Outbound Broadcasting Solutions
  • DVD Infomercials
  • Website Design
  • Sales and Marketing Coaching Services
  • Car Wrapping
  • Targeted Direct Mail Campaigns
  • Social Media and Marketing Administration for Small Businesses, Non-Profits and Organizations 


  • Developing a strategic plan to advance the company's mission, objectives while enhancing profitability and growth
  • Oversee company operations to insure efficiency, quality, service, and cost-effective management of resources.


Master of Science (Marketing Management)


"The Marketing specialization is designed for managers in the public, private or non-profit sectors who need to acquire customers for their products and services either internally, externally, or business-to-business."

The program focuses on the theories and skills that managers need to know in order to attract customers:

  • Defining the scope of 21st century marketing
  • Developing and executing effective marketing strategies
  • Adapting to rapidly changing technologies
  • Building customer satisfaction and retention
  • Facilitating communication successfully between the organization to the customer

Bachelor of Science (Business Administration)

Florida A&M University

The objective of the Bachelor of Science program is designed to produce graduates capable of excelling as future leaders in global business, industry, and commerce. SBI undergraduates are capable of performing effectively and advancing within a variety of organizations and are prepared to pursue advanced degrees here and elsewhere to realize their academic aspirations and further their career goals.

Professional Bartending Certification

Maryland Bartending Academy

Curriculum covered:

  • POS Training
  • Opening and Closing Procedures
  • Customer Service
  • Glassware
  • Bar Set-Up
  • Liquor Arrangements
  • The Bartender's Station
  • Bar Tools and Equipment
  • Bar Measurements
  • Methods of Mixing
  • Understanding Wines
  • Preparation of Garnishes
  • Beer Systems
  • State and Federal Laws
  • Alcohol Awareness
  • Over 200 popular drinks recipes including: Highballs, Sours, Creams, Collins, Slings, Fizzes, Exotic/Tropical, Shooters, Martinis, Manhattans, Rob Roy, Wine, Cordials, Specialty, Frozen, Fads and many more.


Customer Relationship Management CRM (Zoho, Marketo)

Analyzed practices with existing clients, helped ensure that retention levels remained as high as possible for small businesses and non profits. Examined data to find ways to attract new clients and introduce new services to current clients.

Donor/Fundraising Software (Giftworks, Network for Good)
Responsible for report generation, donor and contact management, integration with Constant Contact, importing and data entry
Email Service Providers (MailChimp, Constant Contact)

Responsible for email marketing campaigns that created organizational awareness, enhanced internal communications and promoted agency services. 

Social Media Management (Buffer, TweetDeck and HootSuite)

Created and implemented social media marketing strategies, including content strategy, brand development and awareness, generated inbound traffic and cultivated followers.

Evaluating and Training Staff
As CEO, Senior Recorder and Supervising Bartender my job was to evaluate and train staff.
Experience in promoting various products
As President and then CEO of a small marketing start up, part of my responsibilities included promotiing our products and services. 
Ability to work with people under strees
Just about all of the organizations I have worked for have experienced some type of time management issues that have led to stressful situations. The majority of the time I was able to maintain a calm demeanor and successfully navigated through the challenge.  
Experience assigning and directing the work of others
Experience assigning, delegation and directing the work of others.    During my time as Senior Recorder at USPS I was responsible for training the Recorder and providing technical assistance to the entire staff. 
Ability to plan, organize and schedule staff activities

Ability to plan, organize and schedule staff activities  


Apr 2016Apr 2017

Medication Technician

Maryland Board of Nursing
Oct 2013Oct 2015

California Gaming License

California Gambling Control Commission

Any person employed in a gambling establishment as a dealer, secretary, waiter or waitress; floor, security, countroom, cage, collection, surveillance or data-processing personnel; appropriate maintenance personnel; or any person whose employment duties require or authorize access to restricted gambling establishment areas must obtain a work permit. The work permit will be issued by the local jurisdiction or the Commission.The Commission determination of suitability is based largely on the applicant's honesty, general character, and financial and criminal histories.

Mar 2014Mar 2015

TIPS (Training for Intervention Procedures)

Health Communications Inc.
TIPS is a skills-based training program that is designed to prevent intoxication, underage drinking, and drunk driving.