• Connecticut- New York

Cynthia Kearns

Director, Operations & Human Resources

Work experience

Work experience

Director of Operations & Human Resources

Jan 2011 - Present

Shelton, CT

Key management role for this digital marketing company overseeing HR operations and policies 

  • Oversee and administer corporate and human resources policies and procedures including administration of all benefits plans and programs
  • Coach employees and counsel management  in conflict resolution, motivation, goal setting/ performance appraisals and staff development
  • Direct full-cycle recruitment of Account Management, Design, Programming/IT and Sales departments including orientation and on-boarding process
  • Maintain knowledge of industry trends and point person for corporate insurance, legal matters, contract negotiations and special projects
  • Increased efficiency by creating and developing processes, procedures and eventual best practices to effectively support the Sales, Project Management, Programming and Design departments across 3 offices-creating performance metrics and accountability 
  • Oversaw software selection and company roll-out of project management/CRS tool.
  • Instituting PCI compliance, process improvements and new project automation and CRM tool
  • Recruitment, performance management, staff development, employee relations, policy implementation

Managing Director

2008 - 2010
LS3 Solutions


Initiated start-up activities of the US recruitment office for an international search and management consultancy for pharmaceutical and biotech firms

  • Oversaw recruitment for US clients accountable for maintaining current client base and future acquisitions
  • Directed all candidate sourcing and engagement activities
  • Applied market knowledge and provide in-depth background and competency reports for clients

Staffing Consultant, Human Resources

2004 - 2007

Ridgebury, CT

Long-term assignment responsible for managing the staffing needs for assigned business groups

  • Partnered with senior management to anticipate and determine personnel needs/skills
  • Key member of senior management team to attract, retain and develop talent for Medical Division Managed full-life cycle of recruiting of both 50+ contracting positions as well as reaching highest recruitment volume with the company averaging upwards of 100+ positions/year
  • Dramatically increased recruitment success and time-to-hire rate through improving internal processes and building team involvement
  • Trained employees and facilitated all recruiting team activities ensuring adherence to program guidelines

HR and IT Divisions

1998 - 2004

Stamford, CT

Senior Manager, Project Logistics and Information (IT)

Appointed to lead new Project Management Office (PMO) with portfolio of 130 company-wide projects across all business groups

  • Directed annual company-wide technology budget and reduced Purdue’s overall IT expenditures by centralizing control and requiring ROI justifications for all requests
  • Developed project “Scorecard” which was first “accepted” tool adapted by senior management creating  project status tracking

Manager, Human Resources                                                         

Directed HR activities for assigned client group: recruitment, compensation, employee relations, training, organizational development and benefits

  • Project Manager for company-wide organizational development/training initiative and recruitment training program both recognized as major accomplishments
  • Revised performance management criteria to advancing accuracy in employee appraisals; initiated formalized training programs
  • Established promotional review board and high potential succession planning resulting in improved organizational effectiveness

Director of Human Resources

1994 - 1997
Physicians Online

Tarrytown, NY

Managed recruiting, HR and facilities for this startup 200,000+-member on-line information and marketing service for the medical community.  

  • Established HR Director role as chief liaison between management and staff
  • Orchestrated implementation of performance management and corporate HRIS system
  • Directed downsizing efforts during phase-out of two subsidiary companies
  • Implemented and administered employee benefits programs and human resource policies/procedures



Volunteer/Regional Representative

The Peace Corps
  • English-French teacher for village
  • Responsible for Peace Corps volunteers within Shaba Province

Study Abroad Program

The International Institute 

Paris and Aix-en-Provence, France

Bachelor of Liberal Arts

Susquehanna University

Selinsgrove, PA

French and Business Degree



Project Management

Axelos, Global Best Practice
Certified PRINCE2 Practitioner


Make-A-Wish Foundation, Connecticut Chapter - Volunteer Wish-grantor

Wilton YMCA - Strategic Planning Committee, Board Member



Technology savvy

Vendor Management

Resource Management