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Summary

  • Leading planning and management of business and technology initiatives, programs, and processes that deliver products and solutions supporting organizational and mission-critical objectives.

    • Combining PMP planning/management with MBA analysis/strategy and excellent communication skills
    • Flexibly applying methods and processes best suited to objectives, resources, constraints and quality requirements
    • Self-motivated and dependable problem-solver committed to performance and client satisfaction

    Results

    • Delivered major, mission-critical projects on time, under budget, with technical limitations, resource constraints and difficult merger/consolidation situations.
    • Nimbly adapted plans and resources to frequent changes in business direction, priorities and organizations to further assure delivery success
    • Rescued troubled new-product development and commercialization, achieving return-on-investment objective
    • Provided PMO services organizing and managing successful completion of CEO's 13 concurrent initiatives delivering industry and operational performance and best practices
    • Managed sales pilot achieving commercialization and sales goal of 200 service installations monitoring 20,000 customer devices globally
    • Saved $1mm in annual royalty and product-support costs; increased average account value and product sustainability by 20% in 12 months through product management

    Expertise

    • Managing projects across the organization from proposal/initiation through close-out
    • Managing multiple projects concurrently; planning and managing schedules, resources and budgets; operating under pressure while meeting deadlines and budgetary requirements
    • Aligning assets and operations to business strategy; uniting functions and resources to achieve common goals; quickly changing direction to meet fluctuating business and technology requirements
    • Applying methods and processes required for optimal results (e.g., SDLC, Waterfall, Agile/Iterative, PMBOK, Stage-gating, Enterprise Lifecycle Management and Governance, Change Management and Six Sigma)
    • MS Office Suite, MS Project, Visio, SharePoint

Work experience

Oct 2003Present

Project Management Consultant (my company)

MPM, Inc.

Delivering initiative and program consulting for clients such as Lanier Worldwide (Ricoh Corporation) and Internap Network Services.

May 2007Dec 2008

Solutions Delivery Manager

AutoTrader.com

Online Advertising/eCommerce industry; Networked, integrated CRM System projects with $1-2mm budgets, 3-12 month durations, 10 direct reports, 25-35 team members

Accomplishments

  • Reduced care contact time and increased satisfaction through a customized, sales and service system integration.
  • Completed a large complex project on time and under budget ($2m) while limited by existing technology, tight resource constraints, and a challenging merger situation.
  • Quickly adapted plans and resources to frequent changes in business direction, priorities and reorganization.
  • Flexibly applied management practices and processes best suited for each project and program’s needs, resources and objectives (example: agile/iterative to optimize resource allocation and ROI).

Responsibilities

  • Strategically program managing business-owner partnership.
  • Planning and managing system-solution delivery, from initiative through deployment and support hand-off, based on specific business objectives. Accountable for project quality and customer satisfaction.
  • Leading initiatives across the organization for functional/integration releases, solution upgrades, and maintenance updates that involved IT resources/stakeholders and business resources/stakeholders/beneficiaries.
  • Recruiting, managing, and developing delivery team members. Building teams and leadership development that improved overall solution-delivery quality and speed.
  • Cultivating relationships and managing all communications with clients, business sponsors, beneficiaries and stakeholders to manage program direction and project objectives, scope, success criteria, and expectations.
Mar 2005May 2007

Project Manager

Internap Network Services Corporation

$100k-1mm budgets, 3-12 month durations, 12-25 team members

Solution Users: Companies needing efficient and secure transmission of rich media content, application transactions and data for Internet-acceleration product. Internal operations for process change and merger consolidation projects

Selected accomplishments

  • Rescued a troubled project, assuring delivery of 18-month new product ROI. Cross-functionally program managed development, commercialization and launch requiring product management, marketing, network and software engineering, legal, service delivery, billing, and sales.
  • Developed and documented new-product development and commercialization process that delivered improvements in planning, efficiency, and ability to deliver on business case objectives.
  • Provided PMO services for achieving CEO's operational objectives in 13 initiatives.

Responsibilities summary

  • Program-managing product/service development, commercialization and market launch projects; applying processes (SDLC, waterfall, agile/iterative) as suited to resources and project objectives.
  • Developing and delivering executive KPI dashboard.
  • Providing project and program expertise and leadership for a wide variety of project types.
Oct 2003Oct 2004

Project Manager

Lanier Worldwide

$1mm project, 1 year duration, 12 team members

Accomplishments

  • Worked effectively across the organization to deliver a complete product-commercialization project resulting in operational efficiency, service reliability, and product life-cycle planning.
  • Validated the business case in one year for a new, online device-management service sales pilot. Achieved >200 service installations monitoring 20,000 customer devices internationally.

Responsibilities

  • Project-managing sales pilot (large-scale deployment): Designing, documenting and managing site-installation assessment and delivery processes. Single point of contact for corporate and field operations.
  • Leading commercialization for an innovative, online service through existing people, processes, systems and third-party product relationships to enable sales, operations and support operations.
Jun 2000Jun 2001

Partner Manager

Siemens Business Services, Inc.

Accomplishments

  • Identified and implemented business processes providing optimized alliance selection and relationship management that fueled growth through strategic partnering revenue opportunities.

Responsibilities

  • Creating partner opportunity criteria, selection and relationship management processes.
  • Single point of contact for partner sales planning, agreements, and issue resolution.
Jan 1997Oct 1999

Product Manager

Ceridian Employer Services

Accomplishments

  • Assessed and negotiated contract changes reducing 3rd-party-product support requirements and royalty costs by $1mm/year.
  • Innovated product-planning and client/market-management practices increasing account value by 20% on average.

Responsibilities

  • Designing and implementing target-market-based product management.

Education

M.A.

University of Florida

Certification

Georgia Institute of Technology

MBA

Certifications

Apr 2003Dec 2013

PMP (Project Management Professional)

PMI - Project Management Institute