Work History

Work History

Technical Analyst/Instructional Designer

Contractor for FedEx Services Technical Service Center

•Technical Analyst and Instructional Designer  for the "Purple Path Training Program" at FedEx Services Technical Service Center (TSC)•Designed training strategy and extensive training project study for the FedEx TSC: including course development, content, assessment, needs analysis, task analysis, evaluation material, surveys, and learning goals and objectives.•Worked with subject matter experts to write new technical documentation and keep existing documentation updated.•Development of new Training and Technical Documentation aligning with FedEx strategic operating plans (SOP).

2006 - Present

Horseback Riding Instructor/Equine Assisted Learning Professional

Kimberlin Farms

Teach private horseback riding lessons- kids 8+ and adults. (English and Western) Focus on safety, overall horsemanship, and FUN! Specialize in starting out beginner riders and preparing them for horse ownership in a non-competitive atmosphere. My training philosophy is: Focus on what you've got and work with it! This applies to both horses & life! I teach my students to appreciate horses as more than a means to an end.  My students learn more than how to "ride" I teach them to recognize the value of the many "life lessons" that horses teach people!Interested in learning more about how Equine Assisted Learning sessions available near Memphis, TN can benefit kids experiencing difficulties with traditional learning models, having self-confidence issues, or needing to enhance communication and listening skills? Consider an Equine Assisted Learning session with Ashlee Pigford at Kimberlin Farms & discover how horses can quickly become your child's best friend, role model, and teacher! (901) 210-5920 or email

Oct 2010 - Present

Instructional Designer/Training Specialist

Accredo Health Group, Inc.

Provides analysis, development, implementation, and evaluation of new hire, refresher, and new process/procedure training for customer service, pharmacy, and dispensing operations staff. Supplies training to all levels of operations staff on systems, processes, orientation, performance management, and other skill and knowledge building programs. Collaborates with other Medco and Accredo Training Specialists on methods and materials. Assists with the development of core trainings, remedial programs, job aids, and training material. Identifies opportunities for process improvement and provides related reports and recommendations.

2006 - Present

Founder, Administrator, Horse Welfare Promoter

Memphis Horses- Blog & Equine Advocacy Networking Project

I am the Founder, Developer, and Administrator of Memphis Horses- An Equine Advocacy Networking Project, which started out as a blog, and now has turned into a mission to provide a networking platform for both local Memphis Horse owners and equine enthusiasts from all over the nation to collaborate on issues pertaining to equine welfare. The goal is to help both horses and people by providing information, awareness, education,  and at times assistance in a collaborative and positive manner about responsible horse management in order to promote growth in the equine industry. This network has already assisted in the rescue of several horses locally, and has provided both advice and a sounding board for locals having questions about all things horses.

Jun 2010 - Oct 2010


Ashlee Pigford Consulting

Marketing, PR, Strategic Planning, & Training ServicesCreative Strategies: Successful Results(For Solo Entrepreneurs & Small Businesses)With Social Media Marketing & Training Projects, if you don’t take the reins, and use your aids correctly, you can easily steer yourself in the wrong direction and become off-balance and over-whelmed! It can do more harm than good to jump in too quickly without a well-thought out strategy that fits your business goals and your personal style! I can help steer you in the right direction & prevent you from feeling “stuck in the muck.” My strategies & training work, and won’t leave you feeling confused and “turned out to pasture.”Services:•Assistance defining business goals, objectives, & developing successful marketing and branding strategies.•Training & Program Development for online & in-person training projects.•Training Services: Technology, Digital photography, photo editing, Contact Management, Social Media Marketing applications: Facebook, Twitter, blogging, LinkedIn, YouTube , Training Videos.•Website & SEO Consultation.•Marketing Materials & Writing Services: Business Plans, Press Releases, Speeches, Technical Writing & Documentation, Resumes, tips, brochures, newsletters, blogs, websites, social media accounts, etc.•Webinars•Public Speaking & Training Sessions

Jul 2004 - May 2009

Technology & Training Manager/Instructional Designer

Memphis Area Association of Realtors

•Managed the Technology Department operations, staff, help-desk support services, special projects, and all aspects of training-analysis, design, development, implementation and evaluation- for real to over 5500 REALTOR® members.•Created the "MAAR Technology Education Program," consisting of development and training of both written and online training materials for over twenty technology classes, seminars, and events. Online Tutorial Portfolio available at MAAR website.•Technical Writer for documentation associated with Technology Education Program and MLS system.•Creator and Host of the MAAR "MLXpert" Real Estate Technology and Social Media Mentor Group and series of courses approved by the Tennessee Real Estate Commission for Continuing Education Credit.•Developed the Technology Realtors Need to Know Series: A series of courses intended to increase REALTORS® technology proficiency. Developed the documentation, classes, supporting tutorials, and presentations for the series. Each course was approved by the Tennessee Real Estate Commission for Continuing Education Credit. •Assisted with the installation, maintenance, upgrades and end user interface of Multiple Listing Service (MLS), a real estate centric ERP-like relational Microsoft SQL database, having over 20 add-on modules including an LMS component accessed regularly by 5500 REALTORS® •Instrumental in the Project Management process of converting membership to new MLS system: over a two-year project.•Cultivated relationships with vendors and subject matter experts working directly with over 65 third parties accessing MLS listing data and images resulting in over 2000 REALTOR® Web sites enabled with listing search capabilities creating earning potential for REALTORS® and potential data access revenue for the association. •Participated in vendor selection for MLS, tax/public records, lockboxes, and association management.•Worked with a third-party development team and subject matter experts to manage the daily maintenance of a local property tax database and to envision and implement future enhancements to the program.•Managed the computer training lab and assisted the Information Systems Director in maintenance of computer systems and network for staff of 20 employees and membership. •Served as staff support for technology committees. •Hosted and organized various real estate technology events and seminars, and online webinars, such as the annual "Cool Tools Technology Expo" to help members increase awareness about the useful benefits of technology in daily business.•Created the "MAAR Technology Website Services Program" providing website services to members and additional revenue streams for the association.

2001 - 2003

Special Education Teacher

Belview Christian Academy

Special Education Teacher for sixth and seventh grade students. • Taught math, reading, writing, computer and life skill lessons.•  Developed and maintained Individualized Education Plans (IEP's) for eighteen students throughout the school term.

Jan 1996 - 2001

Youth Education Teacher and Program Assistant

Memphis Botanc Garden

• Taught youth educational programs. • Responsibilities included: conducting educational outreach presentations at local Memphis area schools, assisting with teacher workshops, writing lesson plans, creating pamphlets and brochures, training and interviewing instructors, scheduling programs, planning activities, maintaining customer and staff records, conducting supply inventory, purchasing supplies, general office and clerical duties, and customer service duties.



Bachelor of Arts

University of Mississippi



Management- Programs & Staff

Successful departmental, program, event, project, and staff Manager.

Project Management

Proven project management experience developing, implementing, and managing detailed project plans and timelines responsible for providing quality assurance of software and training materials.  

Writing/ Technical Writing

Excellent and well-rounded writer who excels at creative, editorial, and technical writing.

Training & Instructional Design

•10 years of training/ instructional design experience in the education, real estate, and technology fields. •Skilled at developing classroom and web-based training content and needs assessments including technical/troubleshooting manuals, releases, basic surveys, training evaluations, technical writing, course development, instructional design, and resource coordination.

Technology Skills

Software Knowledge: Microsoft Windows 95-Vista; Microsoft Office 95-2007; Adobe Acrobat; Adobe Photoshop; Adobe Dreamweaver; Flash, Adobe Captivate; Adobe e-Learning Suite; Adobe PageMaker; Fireworks, HTML; Inter-Tel Remote Support Software; PC Anywhere; Microsoft Server NT-2003; Microsoft Exchange 2003-07; Moodle; ARC serve Backup; Linktivity; LMS; Go to Meeting; WebEx; Wiki; Symantec Corporate AV; Snag-It; Spybot Search & Destroy; CCleaner. Hardware Knowledge Linksys WRT54GL & WRT54GR; Dell Latitude, Inspiron, Optiplex and Dimension systems; ATI dual display cards, SMART Podium ID422w, SMART Board 600i interactive whiteboard system.  


I am an experienced, innovative, and talented Manager, Marketing Strategist, Training/Instructional Designer, and Professional Writer and Blogger. I have outstanding creative, technical, and communication skills along with proven management success converting my professional expertise into noticeable “value” for organizations, trainees, and projects.I am passionate about all things "Learning" and sharing this passion with my clients!


*10+ years of training experience in the education, real estate, and technology fields.

*Successful departmental, program, event, project, and staff Manager.*4+ years experience as a Horseback Riding Instructor, now offering Equine Assisted Learning Sessions to kids experiencing difficulties with traditional learning models, having self-confidence issues, or needing to enhance communication and listening skills. *Social media marketing expertise specializing in Facebook, Twitter, blogging, websites, and SEO.*Outstanding communication and presentation skills with the creative expertise necessary to convey information via interesting, interactive, and collaborative means.*Highly skilled at marketing and creating a variety of creative and technical web content.*Strong analytical and evaluation skills effective in determining target audience needs *Excel at utilizing a variety of online metrics for traffic reporting, trend-tracking, and content development strategies. *Excellent and well-rounded writer who excels at creative, editorial, and technical writing.*Adept at building relationships with clients, peers, managers, team-members, and vendors.*Skilled at developing classroom and web-based training content and needs assessments including technical/troubleshooting manuals, releases, basic surveys, training evaluations, technical writing, course development, instructional design, and resource coordination.*Proven project management experience developing, implementing, and managing detailed project plans and timelines. *Expertise in providing quality assurance of software and training materials.*Knowledge of how to publish , capture,  and report on course completion using a variety of Learning Management Systems (LMS) including Articulate, Lectora, and Moodle *Quick and avid learner with expert-level technical & analytical  abilities


Seth Agranov

Information Technology Coordinator

Medical Education and Research Institute

(901) 405-4789


Supervisor: Managing Director at the Memphis Area Association of Realtors

“I managed and worked along side Ashlee Pigford for over four years at MAAR. If I had to describe her in three words, I would say Adaptable, Dependable and Professional. Ashlee is one of those unsung corporate heroes that keeps an organization trained, in touch with technology trends and aware of the issues challenging association members. She is a person who works hard with little supervision and is not afraid to take risks or inconvenience herself to make sure the most thorough job is done. I recommend Ashlee for just about any position and would go out of my way for the opportunity to have her on my team again.” November 11, 2008

Jamie Robinson

Technical Assistance and Training Coordinator


(901) 201-9541

Peer: Team Member at Memphis Area Association of Realtors

“Ashlee has done an amazing job at envisioning and implementing a training program that meets the current technology needs of real estate agents. She is continually thinking of ways to improve existing course curriculum, and she is always thinking about what new courses it might be beneficial to design. Her training efforts focus on making sure our members are well educated on the processes that are essential for them to complete real estate transactions in a timely and professional manner. Ashlee is never too busy to answer a question - or to find the answer, if necessary - for anyone who has a problem, and she works tirelessly troubleshooting issues to make sure our software systems run smoothly and accurately.” November 21, 2008

Ellen Carey



(901) 351-6173

Client: Horseback Riding Student

“I’m not sure what little girl born in Texas doesn’t grow up wanting a pony. However, circumstances only enabled me to ride a couple of times a year. This summer, I decided to actually pursue that passion - to become a more proficient rider while learning about responsible horse ownership from someone who truly cared about their welfare. As a horseback riding instructor, Ashlee has demonstrated she loves what she does, has incredible patience, pushes you further than you thought you were capable of doing, answers all of your questions and supports your efforts to determine if horse ownership is the right decision for your individual circumstances. Ashlee provides the opportunity to learn more about these incredible animals and how you can relate to them.” August 12, 2010