I am a dependable professional experienced in customer service and sales. Attributes include being a goal-driven achiever with strong organizational skills and detail orientation. I excel in fast-paced environments as well as supervising and motivating staff to increase productivity and company profitability. I work great independently and as part of a team. An enthusiastic self-starter, I'm committed to excellence.
Helping the community:
Volunteered at Goodwill Thrift Store
MS 5K walk for cure - also assisted with fundraising for event
Sep 2008 - Oct 2009
This was a telecommunications position that included intense training to provide outstanding customer service skills. For this position task included redirecting calls, tracking packages, scheduling pickups, reviewing service plans, re-routing or sending back packages, sending messages and complaints to hubs.
Feb 2002 - Apr 2007
Supervised all staff on front-end including doing key turn, organizing and giving breaks, and assigning daily tasks. Ran service center, had to be fully knowledgeable on how to operate and run all opening and closing reports for Western Union money transfers, Western Union money orders/utility payments, SC lottery machine/scratch and win, Rug Doctor rentals, and Coinstar. Bookkeeping task included accounts payable/receivable, invoicing, filing, auditing cash office/safe, preparing deposits, ordering currency and reconciliations.
High School Diploma
Hillcrest High School
National Honor Society