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Work experience

Oct 2013Present

Sales Engineer

Four Winds Interactive

Technical adviser and liaison to the sales team. Assist with proper planning of digital system needs and technical support throughout the sales and scoping process.

As Sales Engineer I am the technical expert guiding the customer as well as the sales representative through the sales cycle to ensure success for all concerned. I started at SE1 and have since been promoted to SE2 in less than 2 years. As SE2 I was also put in charge of our ABI team that produces our primary sales tool for client demonstrations. I manage a team of other SE’s as part of that responsibility. In 2015 I covered some of our European territories and therefore have gained International experience as well.

Apr 2012Oct 2013

Account Manager

Four Winds Interactive

Account Manager for around 200 accounts. Job duties include Customer Satisfaction and Retention, Training, Technical Support, Project Management, Sales and General Administrative Account Management.

May 2011May 2012

Technical Support Representative

Four Winds Interactive

Responsible for providing technical support to digital signage customers including hardware, software, and network assistance.

Apr 2007Jun 2010

Office Manager/Director of IT/EA to CEO

Teegarden Financial

Hired as Executive Assistant to President/CEO of Teegarden Financial. Duties included managing his schedule, travel arrangements, customer service of clients, and all other administrative needs of the President. Duties of office manager added to my job description within 1 month of employment. As office manager I over saw all relationships with outside vendors, managed expenses to minimize overhead, project management, coordinate vendors for all office needs and managed two corporate moves. Responsibilities for all IT management of the office included supporting all hardware (servers and individual computers), software, network, domain, VOIP, fax, data, spam control, and security.

20052007

Marketing Specialist/Sales Associate

State Farm

Grew from entrylevel position of sales associate to Marketing Specialist responsible for managing marketing plan, including direct mail campaigns, media ads, tracking and analyzing effectiveness of campaigns. Promoted to Financial Services Rep upon passing Series 6 to assist in new product development, and expand into new industry. Specialized in Health and Life Insurance needs.

20042005

Consumer Product Specialist

Sentry Insurance

Responsible for building new territory, account acquisition, customer base development and retention, client satisfaction, brokering deals with companies and organizations to form affiliations between Sentry and their respective groups, creating and tracking successful marketing programs.

Education

Aug 1998Aug 2001

BA

University of Colorado Boulder

References

Jason Fullen

Director of Customer Solutions Four Winds Interactive- Former Supervisor

Phone: (303) 808-9988

Email: JFullen@fourwindsinteractive.com

Rene Diaz

Area IT Manager Hilton IT Cluster- Customer

Phone: (281) 226-2221

Email: Rene.Diaz@Hilton.com

Certifications

Toastmaster Competent Communicator

Toastmasters Internaltional

CompTIA A+

CompTIA

MCTS Microsoft Server 2008

Microsoft

Award 1st Place Area Level Toastmasters International Speech Contest

Toastmasters International

Competent Leader

Toastmasters International

Coworker Recommendations

To Whom It May Concern,

It is my pleasure to recommend Kristine Lorgan for her continued efforts in supporting our clients in the hospitality industry. Since I have started working with her, Kristine has shown initiative, diligence, and an overall care and concern for her clients that goes above and beyond expectations. She has worked closely with me and my colleagues in ensuring ongoing expectations are met for key strategic accounts such as InterContinental Hotels Group, Omni Hotels and Resorts, and Hilton Hotels and Resorts. Kristine is willing to bring a ‘whatever it takes’ approach in maintaining her relationship with our client contacts, including working after hours, on weekends, and on holidays to ensure that our clients receive first class support.

In addition to her passion for customer service, Kristine demonstrates excellent technical aptitude in understanding how our software functions and integrates with our clients various networks. She is well skilled in providing troubleshooting, ongoing system maintenance, and training for end users. One specific instance that comes to mind is the assistance she was able to provide for the Omni Dallas Hotel. In addition to going onsite to perform maintenance on the player PC hard drives, she was more than willing to provide a new Omni team member with a comprehensive training seminar when they were tasked to be the system administrator. I would attribute our strong potential to win future business with Omni Hotels and Resorts to our dedicated support team, of which Kristine is an integral part.

In closing Kristine is a pleasure to work with at the office. She is never too busy to help out in assisting a client or colleague, and she always does so with a great attitude. It is all of the reasons outlined above that make Kristine an asset to our team at Four Winds Interactive.

Please don’t hesitate to contact me directly if I can be of further assistance.

Thank you,

Erik Domareck

To Whom It May Concern,

I cannot strongly enough recommend Kristine Lorgan for any opportunity, advancement, promotion or raise that she may be eligible for now or in the future.Kristine takes her work not only professionally but personally as an expression of herself.She treats her employers' business like her own and does whatever it takes to go above and beyond client expectations.Kristine is unyielding in her determination to help solve problems and guarantee customer satisfaction.I have seen personally seen Kristine work off hours, travel at a moment's notice and juggle multiple tasks simultaneously in order to reach her end goal of total customer satisfaction and a referable customer.I can honestly say that I don’t believe I have seen anyone at Four Winds Interactive, in any department, take initiative and put in the extra effort that Kristine does to be sure that her customers (our customers) are getting the most from our product and their experience with FWi.

Sincerely,

Neel Jacobs

Customer Praise

Dear Kristine,

Thank you for your e-mail. 

 You have done exceptionally great job on fixing the system. I really appreciate your assistance and staying up all night for 2-3 nights monitoring our system. 

Kristine, once again, thank you for your hard work getting our system fixed. You are a shinning star of your company. 

Kind Regards

SOPIRAT LILARIT

CROWNE MEETINGS DIRECTOR

Customer Praise

David,

I wanted to just let you know that Kristine is doing a phenomenal job for us in many of our Hilton properties.  She apparently works on the weekends when needed to help us with our issues and has a fantastic attitude.

Thanks for assigning her to our account, she is making a big difference.

Steve Lui, CHTP

Area IT Manager, Western Region

Customer Praise

Kristine,

      I have been trying to get back to my computer all day to respond to your e-mail. 

I do want to express my sincere gratitude for all of the time and effort you took yesterday to first understand the issues with the signage and then to take ownership of trying to resolve problems.  And while I appreciate the offer of your personal cell phone number, rest assured that it would be the very last option in any circumstance.  Thank You.

Clifton E. Johnson Senior Banquet Manager, Marriott Bridgewater

Customer Praise

Kristine is very energetic and focused, providing the best and quickest solutions to resolve the issue. She has a great sense of urgency and always comes through in high pressure situations. Aside from extensive knowledge, she is very personable and a pleasure to work with.

Pejman Tristan Parvazi

Cluster Manager, Western Cluster

Information Technology

Customer Praise

Ever since Kristine has taken our account under her wing, we have had nothing but success with our signage. Kristine Lorgan is a digital signage expert! I have been a client of Kristine's for two years, and have come to expect nothing less than excellent service and spot-on technical skills anytime I have needed her help with our digital signage systems. Not to mention she is easy, willing, and eager to work with you, no matter your technical background and she has shown me a few tips and tricks to get the most out of our signage.

Logan Parton

Hilton Sacramento

Banquet Assistant Manager

Customer Praise

Hi Kristine, 

Thank you again for all of your hard work and customer service in getting our fourwinds system working properly.

You are by far the best Fourwinds technician/ representative that I have ever worked with while I have been at this hotel for the past 5 years. I have been with Marriott for 21 years and I have talked to plenty of support people in my day, but you have to be one of the best that I have ever worked with. You do what you say with out any excuses and you get the job done no matter how long it takes. Your dedication to your job and pride in what you do truly does shine through. I know there are a few more challenges with our system. But at least knowing that you are looking after our system, I can feel reassured that we are getting closer to a final resolution to some of our major problems. Once again thank you very much for your outstanding service and dedication to your job. The entire Event Management and Event Technology team greatly appreciates all you do to make sure our guest experience is the best that it can be.

Have a great night.

LARRY BERMAN |DIRECTOR OF EVENT TECHNOLOGY RENAISSANCE WASHINGTON DC DOWNTOWN HOTEL | 999 9TH ST, NW | WASHINGTON DC 20001 t: 202.962.4451  f: 202.682.3375

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