Technician 1 – Siemens Business Systems - contract
Performed desktop and laptop deployments and refreshes for Glaxo Smith Kline, as a member of a 9 member deployment team following corporate standard operating procedures and guidelines. Responsible for fulfilling client request using Remedy to maintain an accurate status of client issues.. Consistently met Service Level agreement response and resolution time frames. Updated deployment database to accurately track desktop, laptop systems, and peripherals deployed and reclaimed.