Karim Mifflin

Karim Mifflin

Summary

A detail and results-oriented IT professional with experience in the deployment, and support of computers. laptops, and peripherals. In depth expereince in the implementation, troubleshooting, and support of laptop and desktop systems. Capapble of taking projects from conception through implementation and completion. Excellent communication and interpersonal skills. Strong 'hands-on" experience with A+, and MCP certifications. Track record for diagnosing  issues and consistently delivering effective solutions.A hard-working self starter. An active and involved team member.

Work History

Work History
Jan 2007 - Nov 2007

Technician

Native Staffing

Technician 1 – Siemens Business Systems - contract

Performed desktop and laptop deployments and refreshes for Glaxo Smith Kline, as a member of a 9 member deployment team following corporate standard operating procedures and guidelines. Responsible for fulfilling client request using Remedy to maintain an accurate status of client issues.. Consistently met Service Level agreement response and resolution time frames. Updated deployment database to accurately track desktop, laptop systems, and peripherals deployed and reclaimed.

Jun 2008 - Aug 2007

Technician

    Technician 1 – Siemens IT Solutions & Services - permanent

    Performed desktop and laptop deployments and refreshes for Cigna, as a member of an 8 member deployment team following corporate standard operating procedures and guidelines. Maintained accurate status of client issues using Vantive. Resolved issues involving computers, multifunction printers, laptops, and other peripherals. Consistently  met Service Level agreement response and resolution time frames, and, created issue documentation records meeting Cigna and Siemens standards. Updated deployment database to accurately track desktop, laptop systems, and peripherals deployed and reclaimed. Perfored tape backups for 10 servers including resolving backup issues, and coordinating pickup for offsite storage. Served as “on-call” response person for nights and weekends rotating this responsibility with other team members.

    Technician 1 – Siemens IT Solutions & Services – contract - August 2007 – January 2008

    Performed desktop and laptop deployments and refreshes for Glaxo Smith Kline, as a member of a 9 member deployment team following corporate standard operating procedures and guidelines. Responsible for fulfilling client request using Remedy to maintain accurate status of deployments refreshes peripheral installation and updates. Consistently met Service Level agreement response and resolution time frames. Updated deployment database to accurately reflect desktop, laptops, and peripherals deployed and reclaimed.

Mar 2006 - Sep 2006

PC Technician / Help Desk Technician

Brokers Group

Help Desk, Princeton University

Performed as a member of a team responsible for support and resolution of computer issues for various departments. Improved help desk call center database using Access 2003. Resolved issues for Microsoft Word, Excel, and PowerPoint. Escalated calls concerning the University’s STRIPES database to the appropriate person for resolution. Resolved calls concerning software,  hardware and printer issues.

PC Technician, Children's Hospital of Philadelphi

Configured and deployed laptops utilized for EPIC system training. Team member that performed hardware and software inventory on over 4000 computers in the Children's Hospital enterprise in preparation for a desktop refresh project.

Jan 2006 - Mar 2006

Technician

TEK Systems

PC Technician – Sintaks / Canon Business Solutions - contract

Configured Dell, IBM computers and laptops computers from images using Symantec 8.0 to install image to computers for various companies. Ensured that checklist items were performed and computers had the proper hardware and software configuration, and were operational before being shipped.

Oct 2005 - Jan 2006

PC Technician

Integration International

          PC Technician – Family Dollar project – contract

Replaced WYSE Winterms in both the back office and kiosk area of 9 stores in the Philadelphia / New Jersey area.Set up the appropriate configuration for either back office or kiosk and ensured that the terminals were operational.

Field Technician – T-Mobile Migration Project - contract

Migrated POS systems, training computers and manager’s workstation or laptop from Windows 2000 Professional to Windows XP for 15 T-Mobile locations in the Philadelphia area. Joined computers to T-Mobile domain and ensured that all necessary data was present and computers were upgraded correctly. Installed color network printer and ensured all stations could use printer.

Education

Education
May 2002 - Sep 2002

PC Professor

Comptia Net +

Microsoft Windows 2000 Professional and Server

Skills

Skills

Windows XP

Resolved issues in Windows XP. Performed user migrations

Windows 2000 Advanced Server

Performed user password changes, and software deployments using Active Directory. Performed backups utilizing 3rd party backup software.

Networking

Resolved issues involving connectivity. Set up network connectivity for desktops, laptops and printers.

Windows XP

Certifications

Certifications

Microsoft Ceertified Desktop Support Technician

Microsoft

Microsoft Certfied Professional

Microsoft

A+ Certified IT Professional

Comptia