Kathy Morgan

Recommendations

“Kathy is very knowledgeable and thorough in her job. She not only worked with me and helped me greatly at our office but I also hired her for personal assistance with technology at my home. She was always so cooperative and willing, pleasant and uplifting as we worked. She is very detail oriented. She would go that "extra mile" and do even more than may be expected.” 

Margaret Goodwin

Realtor

Saurage Realtors

Baton Rouge, LA

“Kathy is wonderful to work with. She has great work ethics and is very helpful when explaining to others. She was never too busy to answer my questions or assist me when I needed her. Kathy would be a great asset to your company.”   

Jo Lee Caton

Realtor, ABR

Keller Williams Red Stick Plus

Baton Rouge, LA

“I have had the pleasure of working with Kathy for the past couple of years. She has always been responsive and knowledgeable about any IT problem I have sent her way. She also has a deep sense of the importance of customer service and would be an asset to any company who would be fortunate enough to hire her.” 

Maureen Bradley

HR Consultant

Selective HR Solutions

Greater Philidelphia Area

 

"Kathy is excellent at adapting to a changing environment and is willing to accept new processes that enhance her abilities. There have been many times where Kathy took on new responsibilities to help the IT department meet their project schedules. Kathy sits right next to me and I often hear our internal user base complement her on how personable and professional she is in helping them fix technical issues so they can complete their work. I highly recommend Kathy and it is a pleasure working with her.”

Jeff Dean

Net Application Developer

Sarasota, FL

“Kathy is a wonderful IT Technician whose dedication to customer service is outstanding. No matter how big or small the task is, Kathy's enthusiasm and attitude to get it done as efficiently and effectively as possible shines through. Her willingness to drop what she is doing to help you without showing stress regarding her workload makes her a star for any organization.” 

Stephanie Pishkula

HR Consultant

Selective HR Solutions

Sarasota, FL 

“I have found Kathy to be extremely knowledgeable and very easy to work with. She listens to the issues that are causing IT concerns and will then expertly diagnosis the problem and quickly resolves things so that business is not interrupted.” 

Karl LaBrecque

Territory Manager

Georgia Territory Manager

Selective HR Solutions, Inc

“I have worked with Kathy for the past two years and can state that she has saved me on many occasions. She's been quick to respond, knowledgeable, and always resolved my problems."

David Kaplan

Territory Manager

Washington DC Metro Area

Selective HR Solutions

“It has been a pleasure working with Kathy. As a remote employee, working through IT challenges can be very frustrating. Kathy's calming demeanor and overwhelming amount of patience has put me at ease in several of these types of situations. I am very grateful for Kathy's assistance with getting through these challenges!” 

Kathryn Cheski

HR Consultant

Selective HR Solutions

Greater New York City Area

“Kathy's assistance and guidance with IT questions and problems has been of great value to me in providing continued service to my client base. Every time I've called, Kathy she has been responsive and resolved the issue(s) I was dealing with. I highly recommend Kathy as an member of your IT team.” 

Chris Scott

HR Consultant

Selective HR Solutions

Jacksonville Florida Area

Summary

  • Solutions focused, team oriented and versatile professional. 
  • Recognized as a tenacious problem solver focused on making technology work.
  • Proven ability to independently recognize, isolate, and resolve complex technical issues.
  • Accomplished researcher who turns challenges into building blocks to learn new technology, master advanced skills and streamline processes.
  • Demonstrated ability to improve network performance and implement complete customer solutions.
  • Dedicated individual achieving reputation for consistently going beyond what is expected.
  • Proven ability to motivate teams and ensure success using leadership skills.
  • Demonstrated capacity to successfully manage multiple projects and deadlines.
  • Superior verbal, presentation and written communication skills.
  • In-depth experience in technical training and course development.
  • Proven track record in reducing stress levels of clients with a cooperative and positive attitude.
  • Received numerous customer commendations.

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Innovative Senior Technology Professional with 15 years of in-depth experience in training, user support, network administration, network security, workstations and configuring and installing software. Recognized as a tenacious problem solver focused on making technology work.

Contact Information

Sarasota, FL 34243

m. (941) 518-8848

kmorgan56@gmail.com

Skills

Skills

Web Design

  HTML, CSS Adobe Dreamweaver  Adobe Photoshop CS3 Microsoft FrontPage  

Network Administration

  Active Directory 2003 Microsoft Exchange Server 2003 Microsoft Windows Server 2003 Microsoft Visual SourceSafe Tivoli Storage Management  Veritas Backup System   

Office Productivity

Adobe Acrobat Adobe Creative Suite CS Adobe Dreamweaver  Adobe Photoshop BMC Remedy MS Office 2007 MS Office 2003 MS FrontPage MS Project

Work History

Work History
Mar 2007 - Present

IT Senior Help Desk

Selective HR Solutions
  • Security liaison between organization and parent company.
  • Provide senior level technical support to 95 local and 30 remote users.
  • Create and manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer's hard drive instead of loading individual software applications.
  • Train users on new or upgraded computer applications and hardware via individual or group instruction.
  • Manages on-going maintenance of hardware and systems software.
  • Maintain file system and daily maintenance of the employee intranet.
  • Maintain user accounts within Active Directory 2003.
  • Maintain inventory of IT assets.
  • Backup to System Administrator in for tape backups using Tivoli Storage Manager.
  • Provide backup server, network administration and support.
  • Monitors and reports all events that impact the business Service Level Agreement (SLA).
  • Support and administer a mobile computing environment via VPN services.
Feb 2004 - Feb 2007

Network Administrator/Technical Support

Saurage Realtors
  • Recommended, deployed and managed a wide area network for a yearly savings of over $30,000.
  • Experience and training resulted in a continued company savings of over $2600 per month.
  • Provided senior level technical support to 100 real estate agents and staff.
  • Responsible for design, site structure, and daily maintenance of company website.
  • Managed Windows Server 2003 LAN.
  • Maintained and created user accounts and policies within Active Directory
  • Performed regular data backup using Veritas backup system
  • Maintained accounts for internet and e-mail purposes and monitor network traffic.
  • Performed upgrades on existing computer systems.
  • Managed a MS Exchange mail server including creating an e-mail domain and managing users.
  • Trained users on new or upgraded computer applications and hardware via individual or group instruction.
  • Developed Access database to track clients and real estate transactions.
  • Responsible for determining network compatibility for connectivity to LAN.
  • Performed system maintenance to ensure they remain free of viruses.
  • Designed flyers, brochures and print media.
Jun 2002 - Jan 2004

Technical Support Representative-Level II

Cox Communications
  • Supported clients with connectivity issues including TCP/IP, DHCP, NIC and USB.
  • Knowledge of data, and video products and services.
  • Member of Commercial Abuse Team.
  • Demonstrated high quality, results-driven, prompt, and professional customer service.
Dec 1992 - May 2002

Technical Support Team Leader

Public Systems Associates
  • Team leader for multi member Help Desk team.
  • Provide senior level technical support to 200 local and 150 remote users.
  • Developed and executed technical presentations to clients on an as-needed basis.
  • Prepared and provided training on latest office software as well as specialized legislative software.
  • Actively tracked and followed up on trouble tickets.
  • Designed and implemented a relational database system to maintain records.
  • Responsible for the daily maintenance of the Louisiana Governor's website.

Education

Education

Technical Training
  • Managing a Microsoft Windows Server 2003 Environment
  • Maintaining a Microsoft Windows Server 2003 Environment
  • MS Windows Server 2003 Administration
  • MS Access - Relational Database Design
  • MS Office 2003 Essential Training
  • Mastering Web Design - HTML/CSS
  • Enhancing Web Design with Active Server Pages (ASP)
  • Adobe Dreamweaver CS
  • Adobe Photoshop CS
  • Search Engine Optimization