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Hands-on technical director with 12 years experience developing teams and delivering cost effective results that support the bottom line.Established leader with strong technical skills and complimenting personal skills who has repeatedly proven to be able to do more with less.Bringing an innovative technical leadership style enables high levels of collaboration with business executives to leverage technology in a manner which streamlines processes and delivers tangible benefits.

Work experience

May 2009Present

Director of Information Technology

O'Connell Robertson

Overall responsibility for strategic and operational IT requirements of a multi-million dollar design & engineering firm spanning multiple central Texas offices.Plans, organizes, and coordinates solutions to current and future needs for the Firm.Leveraged open source solutions in areas of asset management, software license management, communications, and incident management to increase and improve enterprise services while reducing associated costs.Manages and coordinates multiple projects simultaneously while performing all facets of IT management including: network design; router & VPN configuration; workstation & server management; database configuration & maintenance; application configuration & maintenance; ASP.NET development; Blackberry support; software licensing; budgeting & procurement.

  • Defined multi-year strategy to stabilize and correct inefficiencies within IT infrastructure.Adjustments have led to 80% reduction in downtime of technology resources which has significantly improved employee productivity & project profitability.
  • Leveraged IT to drive business value, in improved cash flow and customer service through inventory management efforts and accurate on time delivery of incident handling.
  • Implemented an IT governance framework to establish standards and ensure IT priorities, resources, budgeting, and spending are aligned with business goals and objectives.
  • Established an Information Technology Council with the goal of gathering local user requirements & business needs in order to implement & maintain continuous improvements of existing services
  • Designed and developed ASP.NET / SQL 2008 R2 enterprise application which is utilized as a project information management system as well as a project portfolio application that enables cross project reporting.
  • Determines strategic product and service vendor relationships and manages ongoing partnerships
  • Initiated virtualization projects to minimize costs for aged single function servers
  • Implemented application virtualization solutions to improve the efficiency of distributing desktop application updates while minimizing the burden on IT

Technical Support Skills:Active Directory, Windows XP/2003/7/2008, IIS, ASP.NET, SQL, Sharepoint, MySQL, PHP, Microsoft Office, McAfee Security, Cisco, AutoCAD, Autodesk Revit

Sep 2004May 2009

Information Resource Administrator/ System Analyst

Texas Department of Transportation

Promoted through positions of increasing responsibility from System Analyst, to Lead System Analyst, to Information Resource Administrator.Led, monitored, and coordinated the technical support & resource management of over 320 technology professionals.As the lead member of the statewide Tier II helpdesk supported over 40 IT support teams located throughout the state with a cumulative workstation count in excess of 15,000.Monitored helpdesk ticketing system to ensure team tickets were handled appropriately and followed through to resolution or root cause analysis when appropriate. Ensured customer service requests were handled in a timely manner, maintained enterprise applications and performed network & system troubleshooting.

Led and coordinated Tier II Helpdesk support ensuring response and resolution expectations were met and performance metrics achieved

  • Led the configuration and implementation of infrastructure deployments (software & hardware) and the agency’s standardized workstation & laptop images - all of which were deployed statewide.
  • Developed annual IT budgets & resource management plans for assigned division & offices
  • Initiated Infrastructure Helpdesk staff development program to increase collaboration and skill sets of individual team members.Training program resulted in improved customer services, quicker response times, and reduced mean time to resolution.
  • Developed Tier II Helpdesk desk guide to provide introductory training to new helpdesk personnel as well as to serve as a guide for existing staff to ensure consistent support services.
  • Initiated numerous internal process improvement and documentation efforts which enabled agency knowledge to be retained during periods of high employee turnover thereby minimizing downtime during transitional periods.
  • Developed and implemented multicast bare-metal workstation imaging system which resulted in an 80% reduction in workstation deployment times
  • Developed ASP.NET application to monitor software deployment and license compliance statewide
  • Introduced desktop virtualization within the agency to assist in reducing hardware inventory and associated costs
  • Routinely sought out by peers to serve as a technical expert for several enterprise projects including endpoint security, wireless networking, and enterprise software delivery management tools.

Technical support skills:Active Directory, Windows NT/2000/XP/2003, ASP.NET, SQL, Sharepoint, Microsoft Office, McAfee Security, Cisco, CA Unicenter Suite, VMware, Citrix, Novell Netware, Novell iPrint, Blackberry, A/V conferencing

Sep 1996Aug 2004

Petty Officer First Class

United States Navy

United States Navy

Petty Officer First Class2001-2004

Petty Officer Second Class1998-2001

Petty Officer Third Class1997-1998

Seaman Recruit1996-1997

Fast track performance based promotion through a series of increasingly responsible positions.Duties escalated from data entry, to Team Lead, to office lead, to Petty Officer in Charge.Ultimately, managed a command of 14 military and federal civilian customer service employees in the processing of financial and logistic transactions in addition to leading and executing the technical support, both infrastructure and end user, of the command.Performed and coordinated all facets of IT for the command including: Windows server & workstation builds and maintenance; application installation, configurations, and maintenance; end user support; server backups; and printer troubleshooting.As Petty Officer in Charge was responsible for a $200,000 command budget, employee performance evaluations, award nominations, and authorization of pay & logistical transactions for thousands of service members in accordance with Naval regulations.

  • Six time Sailor of the Quarter
  • Customer Service Desk Dam Neck -Virginia Pipeline Mover Award
  • Customer Service Desk Dam Neck - Customer Service Excellence Award
  • Navy Classifier certification
  • Enlisted Surface Warfare Specialist
  • Enlisted Air Warfare Specialist
  • Awarded multiple Navy Achievement Medals
  • In-Port Emergency Team Leader
  • Repair Locker Fire Team Leader
  • Navy Accelerated Advancement recipient (Top in A-school class)
Technical Support Skills:Active Directory, Windows NT/2000, Microsoft Exchange, Peoplesoft, Microsoft Office, Symantec Anti-virus


Sep 2004Jun 2006

Bachelor of Science (Honors)

Colorado Technical University





Jim Hummel

Linda Fabre