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Aug 2003Dec 2004

associates degree




Persuasive negotiator

Superior organizational skills

Dedicated team player

Exceptional time management skills

Excellent work ethic

Strong interpersonal skills

Adept multi-tasker

Strong conflict resolution skills

Eloquent speaker


Customer Service Rep driven to obtain new customers quickly and effectively.

Highly motivated and experienced with years of training in human relations.

Meeting all deadlines under pressure in fast-paced environments.

Work experience

Jul 2013Present

Customer Service Rep/Screener

GoHealth Insurance
  • Inbound and outbound customer service calls
  • GoHealth website troubleshooting for inbound customer calls
  • Customer screening to transfer potential sales opportunities to licensed agents
  • Handle general inquiries in regards to the ACA(Affordable Care Act)
  • Train new hires on company expectations and protocols
  • Meet and exceed all required metrics
  • Exhibit professionalism in all customer interactions
Feb 2012May 2013

Inside and Outside Representative

RCN Corporation
  • Outside residential and B2B sales.
  • Inside phone sales.
  • Inbound and outbound customer service.
  • Cold calling residential and B2B.
  • Negotiated prices with terms of sales and service agreements.
  • Maintained friendly and professional customer interactions at all times.
  • Completed all customer call backs in an orderly fashion.
  • Hitting all sales goals and metrics
Nov 2008Dec 2011

Store Manager

Veach Oil
  • Responsible for customer transactions,answering customer inquiries, processing overrides, processing payments and maintaining large cash flow.
  • Creating employee schedules and performing teller audits.
  • Conducting product and service demonstrations to potential customers and their affiliates.
  • Organizing meetings and special events.
  • Managing large scale projects from start to finish.
Sep 2005Oct 2008

Customer Service Representative

Chicago Staffers
  • Answering all customer inquiries and utilizing problem solving techniques.
  • Interfacing with our sales force to provide excellent customer service.
  • Working with new customers to implement company services.
  • Filing, faxing, copying, and mail distribution.
Jun 2003Aug 2005

Head Sales Associate

Target Corporation
  • Computing figures with speed and accuracy.
  • Processing data.
  • Controlling and supervising large amounts of cash flow transactions.
  • Answering all customers inquiries.
  • Inbound and outbound customer calls.