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Work experience

Oct 2010Present

Inpatient Ins Verification/ Er Patient Access Coordinator

Baptist Hospital of Southeast Texas

 Patient Access Representative is responsible for gathering and inputting patient demographic and financial information into the computer. 

Monitor and correct information in the computer for accuracy of billing a clean claim. 

 Has direct contact with the patient and is responsible for completing and verifying all registration information.   

Er Patient Acess Coordinator is responsible for on the job training for new employees

Work side by side with Er Supervisor



Feb 2008Jun 2010

Registered Pharmacy Technician

Walmart Pharmacy

Received and filled prescription requests for patients

Counted and mixed medications

Maintained patient profiles.

Answered multi-line phones and data entry

Contacted doctors for patients prescriptions

Took inventory of medications and had to be aware of the OTC medications

Nov 2006Jul 2007

Customer Service

Academy Sports and Outdoors

Sale of sporting goods

Handled returns and exchanges of customer merchandise

Cash handling

Created displays of merchandise to attract new customers

Filed paperwork for customers with layaways

Answered multi-line phones

Jul 2004Oct 2006

T-Mobile Technical Support Representative

Client Logic

Provided quick and accurate information to an inrceasing number of consumers

Formulated solutions in escalations and exceeded set quotas on accounts

Made sure that accounts were notated correctly

Transferred calls to correct departments


Oct 2011Present


Iowa Central Community Online College


Misty Patterson

Bianca Johnson

Shawna Lambert-Pitt,Md

Brittany Price


To obtain a position that will enable me to use my experience that I have as well as advance. I am a fast paced learner and willing to adapt to any environment.


12 years of customer service experience. Experience in working  in fast paced environments demanding strong interpretation and organizational skills. Trustworthy, ethical, discreet and committed to superior customer service. Confident and poised in interactions with individuals of all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. My joy is serving people,seeing them smile lets me know that I have done my job effectively. Energetic, self- starter with excellent analytical, organizational and creative skills. Capabilties include:

- Customer Service & Relations

- Pharmaceutical Duties as a technician

- Word processing & typing

- Filing & Data Archiving

- Telephone Reception

- Problem Solving

- Tidiness


Mar 2014Mar 2016

Pharmacy Technician Certification Board

Mar 2012Dec 2014

Texas State Board Of Pharmacy

Gay Dodson,R.PH.