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A results oriented professional with over 10 years of quality, operations, and client services experience witin retail, wireless, and manufacturing industries. Career accomplishments include extensive product management with top tier global equipment suppliers, vendors, and manufacturers. Accomplished certified manager of quality and organizational excellence (ASQ CQM/OE) with exceptional customer service skills and proven sales and service records with multi million dollar accounts. Defined career principles around driving objectives to results and delivering the highest quality product, on time, at the lowest landed cost to the organization and the customer.  

Work experience

Jun 2006Present

Director of Quality, Americas

Brightpoint, An Ingram Micro Company

§Establish the direction for the development and administration of the organizations quality initiatives. Drive a continuous improvement mindset in every aspect of the organizations products and services.

§Coordinate Lean process enhancements to reduce total landed cost, positively influencing overall program contribution margins while meeting product quality deliverables.

§Administer the strategic plans and policies to ensure that the business will meet and exceed internal and external customer requirements beginning within the supply chain continuing throughout warranty and reverse logistics management.

§Manage and maintain the organization’s product and process quality through best practices/benchmarking in conjunction with the appropriate staffing, management and training of the nationally located quality management teams.

§Responsible for the performance, reliability, and integrity of all product manufactured and deployed throughout the enterprise in conjunction with customer agreed standards and requirements.

§Accountable for total cost of quality metrics from supply chain through reverse returns.

§Collaborate with decision makers, systems owners, and end users to define business, financial, and operational requirements and product quality service levels. Evaluate against customer requirements and drive improvement.

§Review and analyze existing processes for effectiveness and efficiency, and then develop strategies for improving or leveraging quality methodologies to enhance these systems.Perform cost-benefit and return on investment (ROI/RONA) analyses for proposed changes to aid executive management in making implementation and business decisions.

§Develop budgets and timeframes for process changes in order to support company objectives.Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.

§Manage quality within the global supply chain (+$100mm) with sources in Asia, Canada, Mexico, Latin America, and the continental US. (Vendor QBR, MRB, and ISO complaint site audits)

§Coordinate and manage quality efforts for three (3) North America locations and one (1) Latin America location.

Jun 2005Jun 2006

Corporate Adjuster, Property and Casualty

Progressive Casualty Insurance
Aug 2002Jun 2005

Customer Solutions Supervisor

Sprint Nextel Corp


Jan 2000Aug 2002

Tennessee Tech University
Aug 1999Jan 2000

Brevard College