Jun 2006 - Present
Director of Quality, Americas
Brightpoint, An Ingram Micro Company
§Establish the direction for the development and administration of the organizations quality initiatives. Drive a continuous improvement mindset in every aspect of the organizations products and services.
§Coordinate Lean process enhancements to reduce total landed cost, positively influencing overall program contribution margins while meeting product quality deliverables.
§Administer the strategic plans and policies to ensure that the business will meet and exceed internal and external customer requirements beginning within the supply chain continuing throughout warranty and reverse logistics management.
§Manage and maintain the organization’s product and process quality through best practices/benchmarking in conjunction with the appropriate staffing, management and training of the nationally located quality management teams.
§Responsible for the performance, reliability, and integrity of all product manufactured and deployed throughout the enterprise in conjunction with customer agreed standards and requirements.
§Accountable for total cost of quality metrics from supply chain through reverse returns.
§Collaborate with decision makers, systems owners, and end users to define business, financial, and operational requirements and product quality service levels. Evaluate against customer requirements and drive improvement.
§Review and analyze existing processes for effectiveness and efficiency, and then develop strategies for improving or leveraging quality methodologies to enhance these systems.Perform cost-benefit and return on investment (ROI/RONA) analyses for proposed changes to aid executive management in making implementation and business decisions.
§Develop budgets and timeframes for process changes in order to support company objectives.Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
§Manage quality within the global supply chain (+$100mm) with sources in Asia, Canada, Mexico, Latin America, and the continental US. (Vendor QBR, MRB, and ISO complaint site audits)
§Coordinate and manage quality efforts for three (3) North America locations and one (1) Latin America location.