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Work experience

Customer Service Associate; Account Executive

Lifebooker LLC

  • Corresponded with customers in regard to any inquiry, concern, or situation related to user experience.
  • Mediated service disputes between customers and vendors.
  • Administered, filed, and reported all customer returns.
  • Prospected local businesses in the health, beauty, and fitness industries for promotional partnerships.
  • Generated and maintained professional relationships via phone and email.
  • Collaborated with vendors to develop the most beneficial promotions for their business.
  • Monitored activity of industry competitors for trends and potential initiatives.

Jun 2009Oct 2010

Marketing Assistant; Marketing Director

Rock & Roll After School

Jun 2009 - Aug 2009, Marketing Assistant

  • Orchestrated company’s first promotional event, “Rock & Roll After School’s Teen Battle of the Bands,” from preliminary planning to execution.
  • Utilized marketing tools including direct mail, visual media, events, word-of-mouth, and B2B networking to attract new customers.
  • Increased business identity through social media marketing, accruing 400 Facebook fans in 2 months.
  • Handled administrative tasks such as enrollment, gift shop transactions, phone correspondence, etc.
Sep 2010 - Oct 2010, Marketing Director
  • Monitored and analyzed online ad campaigns using Google AdWords and Analytics.
  • Managed email marketing and social media accounts
May 2010Aug 2010

Employee Programs & Events Intern

MTV Networks

  • Analyzed post-program and event evaluations and compiled reports to management.
  • Coordinated employee seminars in line with department budget.
  • Organized company-wide participation in local charitable events, such as JPMorgan Corporate Challenge.
  • Designed creative digital marketing pieces to promote various employee events & programs.


Sep 2006Aug 2010


Pennsylvania State University