Mathura Srinivasan

  • Milton US-ON

Work History

Work History

Help Desk Analyst

IBM

oTroubleshoot server related problems and answer requests via telephone and email.

oProvide support for IBM software Tivoli, Peoplesoft, Workbrain, Websphere and other software’s.

oAccess Active Directory for password resets, VPN users and unlocking accounts.

oEscalated mainframe and AS400 problem tickets and followed through with clients.

oCreated trouble tickets for each call and assisted customers through remote desktop whenever possible. 

May 2008 - Dec 2009

Network Administrator

Keen Computers

oTroubleshoot and maintain LAN and WAN networks.

oInstall computer hardware & software, routine server backups

oMaintain LAN security and ensure that security breaches are taken care of efficiently.

oInstalled and maintained SQL database and servers.

oPerformed other duties as required. 

Jul 2008 - Jun 2009

Technical Support

Shaw Cable

oTroubleshoot Internet, cable and digital phone related problems in an inbound call center environment.

oSupported customers through creating a VPN connection through the Shaw network.

oCreated trouble tickets for each call.

oAssisted customers through remote desktop assistance whenever possible.

oEscalated calls to other departments and followed up with the customer to ensure problem has been resolved.

Sep 2007 - May 2008

Help Desk Analyst

University of Winnipeg

oTroubleshoot basic computer, email, GroupWise and student id problems.

oAssigned calls to technicians as required. 

Jun 2007 - Apr 2008

Computer Technician

Staples

o  Install computer hardware and software 

o  Remove viruses and clean up computers 

o  Research and solve network hardware and software problems. 

oAssisted customers with buying computer hardware and software 

Skills

Skills

Customer Service Skills

Excellent communication skills  Fluent in English and Tamil  Problem Solving Skills Professionalism  Flexibility  Task oriented  Leadership  Pro-Active 

Computer Skills

Microsoft Windows 9x, 2000,XP, Windows 7 Windows 2003 Server, Exchange 2003 Active Directory, DBA and MySQL          Novell, Linux, Red Hat, Ubuntu and MAC OS Maintaining and troubleshooting LAN/WAN Troubleshooting VPN connections Developing & implementing network topology Lotus Notes & Groupware Microsoft Outlook & Outlook Express Microsoft Office (Word, Excel, Access) Research and create database of problems Data Entry & keyboarding (70 WPM)  Photoshop, Illustrator, InDesign & CoralDraw HTML, CSS and Java Script. PeopleSoft, WebSphere, Mainframe WorkBrain, TSRM/Remedy, Tivoli & Maximo

Education

Education
Sep 2005 - Jun 2008

Bachelor of Art

University of Winnipeg
Sep 2004 - Jun 2006

Micro Computer Systems Technician

Winnipeg Technical College
Sep 2002 - Jun 2005

High School Diploma

Fort Richmond Collegiate

Summary

A well communicated, highly skilled, efficiently organized and competent IT professional offering strong qualifications acquired over extensive experience. Possess proven record of success in performing complex assignments and developing new methods and approaches in a wide variety of IT specialties. Demonstrated in-depth knowledge of principles, concepts, and methods related to system administration.

Interest

  • IT Networking 
  • Web Design & Graphics
  • Photography 

Certifications

Certifications
Jun 2009 - Jun 2012

Emergency First Aid and Level B CPR

St. John's Ambulance