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Work experience

Nov 2013Present


Oklahoma State Department of Health
  • Coordinate OSIIS Help Desk
  • Provide technical assistance to users of the Oklahoma State Immunizations Information System (OSIIS)
  • Test the new OSIIS, preparing for implementation of the new system within the next year, with plans to prepare all training for new OSIIS
  • Participated in an assessment of new OSIIS by the Public Health Informatics Institute, September 2014
Sep 2008Nov 2013

Programs Field Representative

Oklahoma Department of Human Services
  • OKDHS Aging Services "Best of the Best"  Employee for 2013 
  • Aging ServicesEmployee of the Quarter, January 2013
  • Five years experience with Title III of the Older Americans Act 
  • Provide technical assistance and training to Oklahoma’s Area Agencies on Aging (AAAs) and Title III project staffs related to their responsibilities under Title III of the Older Americans Act  
  • Partnered with Oklahoma’s Aging and Disability Resource Consortium in a statewide training.  Instructed over 400 Title III outreach workers and nutrition site managers in use of the instructional flip chart so they can make referrals to Oklahoma seniors to encourage health, wellness and independence
Apr 2007Sep 2008

Supervisor, SeniorLine and Independent Case Management

LIFE Senior Services
  • Coached and motivated SeniorLine Specialists and Independent Case Managers as a team whose goal was to connect Oklahomans with services that help them maintain independence and high quality of life
  • Trained and mentored five SeniorLine Specialists
  • Educated older adults and persons with disabilities who called SeniorLine to help them access services needed to stay independent
  • Trained Independent Case Managers in the field while also handling a personal caseload of 20-40 clients
  • Completed training conducted by 2-1-1 Helpline staff regarding suicide and dealing with suicidal callers, used training to develop policy and procedures for SeniorLine
  • Used 2-1-1 Helpline Summary called BARS (Behavior-Action-Response-Summary) to record calls in the SeniorLine Database, which proved helpful in tracking options counseling
  • Helped 2-1-1 Helpline during the December 2007 Ice Storm
Aug 2006Apr 2007

Supervisor, Independent Case Management

LIFE Senior Services
  • Trained and mentored nine Independent Case Managers
  • Provided continued training to Independent Case Managers by reviewing care plans and case documentation during monthly case staffing with Independent Case Managers
  • Taught Independent Case Managers how to look up DHS policy online so they understand ADvantage eligibility requirements
  • Communicated with clients, their families and caregivers, LIFE’s community partner agencies and local media how LIFE’s Independent Case Managers assist older Oklahomans and persons with disabilities
May 2005Aug 2006

Independent Case Manager

LIFE Senior Services
  • Assessed home environments, completed plans of care and provided access to assistance for older adults and their caregivers to help older adults maintain their independence and “age in place”
  • Maintained a caseload of 60-100 older persons and persons with disabilities 
  • Partnered with local DHS office to assist clients in collecting verification in order to expedite ADvantage certification
  • Worked with LIFE’s Adult Day Services to develop a procedure and tracking process to refer Adult Day Service participants to ADvantage so they did not risk losing their Adult Day Service assistance
Jan 1998May 2005

Social Services Specialist

Oklahoma Department of Human Services
  • Managed a comprehensive caseload of 350 families and individuals in Food Stamps, Medicaid and daycare 
  • Worked Temporary Assistance to Needy Families and the Aged, Blind and Disabled Programs 
  • Conducted interviews, determined eligibility and processed benefits


Sep 1980Dec 1983

Bachelor of Science

Oklahoma State University


Certified Resource Specialist (CRS)

Alliance of Information and Referral Specialists


Virginia Pack, (405)522-3074, cell (405) 474-3243

Programs Field Representative, Oklahoma's Special Unit on Aging

Gayle Semtner (405)271-8558 x30462, cell (405)630-0411

Oklahoma Healthy Aging Initiative (OHAI) Community Development Specialist

Ray Walker, (405) 521-6632

Oklahoma Director of SHIP, SMP and Cessation Program Initiative

Project: OSIIS Quality Improvement Project

Attended Quality Improvement Training at Oklahoma State Department of Health December 17, 2013.  Kept detailed records for 6 months, ending July 30, 2014 on the types of calls received by the OSIIS Help Desk with the intent of communicating to IT staff what functionality needs to be built in to new OSIIS.  Results of this QI project will be shared with our IT staff to provide them with data to require functionality in the new OSIIS system for automatic password resets.


To help older Oklahomans get connected to diabetic self management services they need to live their lives to the fullest potential.



Health and Wellness

Social Networking

Public Speaking

Interpersonal Communication


Activities and Trainings


Employee Recognition Committee Chair for OKDHS Aging Services Division 

August 2012- June 2013

Oklahoma Aging Advocacy Leadership Academy (OAALA) graduate November 2010

  • Completed Project on Branding and Customer Service for Aging

Senior Companions Advisory Board


  • Participated in Tulsa Senior Companions Advisory Board meetings as LIFE’s Volunteer Station Site Manager
  • Assisted with Senior Companions Volunteer Recognition Luncheons and Christmas Luncheons

Tulsa Cornerstone Assistance Network Board of Directors


  • Provided leadership and assisted in decision making for faith-based Tulsa ministry that coordinates church efforts to serve community needs
  • Attended training about creating endowments and assisted at fundraising events


June 2-5, 2013  Participated in Alliance of Information and Referral Specialists (AIRS) National Conference in Portland, Oregon

September 28, 2012 Certified as White Belt by participating  in Introduction to Process Improvement Training Using Lean/Six Sigma

August 2012 and August 2011 Completed "Winning with Words OKDHS Media and Spokesperson Training," was chosen as a member of the Speaker's Bureau

May 12, 2012 Completed training as a Community Instructor in Tai Chi: Moving for Better Balance, a program for the prevention of older adult falls 

October 2011  Attended “Artful Askers-Building Relationships With Funders and Resources” in Tulsa with Bob Vickers

Medicare Part D enrollment periods 2006 and 2007 Trained and served as a Senior Health Insurance Counseling Program (SHIP) Counselor to assist seniors in selecting Medicare Part D prescription drug plans as an Independent Case Manager at LIFE Senior Services 

Project: Educational Flip Chart Highlighting Resources for Oklahoma Seniors

Steps to Services

(click on link to see resource tool)

The Steps to Services Resource Flip Chart helps Older Americans Act Services employees connect Oklahomans to resources which will help them stay independent. 

During the "Bridging the Gap between Oklahoma's Aging and Disabilities Services Communities" training, I taught 472 people to use this resource tool.

The training "Bridging the Gap between Oklahoma's Aging and Disabilities Services Communities" received an Honorable Mention at the 2012 DHS Quality Awards.


Providing Technical Assistance
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