Kayla Kisner

Kayla Kisner


Jan 2009 - Dec 2012

Communication Studies

West Virginia University

Graduated in December 2012 with a Bachelor of Arts Degree in Communication Studies and a minor in Sociology.

Work History

Work History
Mar 2010 - Present

Optometrist Assistant

Eye To Eye Optical
  • Research and correspond with various insurance companies
  • Prepare correspondence for management staff
  • Train new employees on office policies and operation of office equipment
  • Maintain and file patient medical charts
  • Obtain and record patient's preliminary case history
  • Process insurance claims
  • Prepare patients for vision examination
May 2012 - Aug 2012

Education Intern

Federal Bureau of Prisions-Federal Correctional Institution
  • Conducted inmate interviews to obtain educational background
  • Input data into the Inmate Skills Development System
  • Assisted in the planning of Affirmative Employment Events including a Bureau wide diversity day
  • Monitored educational testing including Pre GED and GED testing
  • Assisted with maintenance and control of Inmate Central Files
  • Conducted visual searches of inmate work and living areas for contraband
  • Sat in on Unit Team and noted recommendations for inmates enrolling in vocational and educational programs. 
  • Monitored inmate phone calls
  • Reviewed operational procedures, policies, program objectives, program statements and institutional supplements.
Sep 2009 - Apr 2010

Sales Associate

Hibbett Sports
May 2009 - Aug 2009


Aug 2006 - Jan 2009

Physcian Services Representative

University Health Associates
  • Managed high call volumes from patients and external physicians through the WVUH Health Line and the Medical Access and Referral Line.
  • Conducted research to obtain correct referring physician information.
  • Maintained and updated multiple databases for West Virginia University Hospital.
  • Scheduled outpatient appointments for University Health Associates.
  • Processed inpatient transfers to WVUH and Chestnut Ridge Hospital.
  • Facilitated correspondence between WVUH and a variety of external medical professionals.
Oct 2005 - Aug 2006

Customer Service Representative

AEGIS Communication Group

Samples of Internship Work

Spanish Skills

Samples of Course Work



Typing and data entry

Highly proficient in typing and data entry.

Microsoft Office

Highly proficient in the use of all Microsoft Office applications.