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Personal Summary

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I posses excellent communication skills and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the sales experience to handle customer complaints and solving problematic situations.

Work History

20112012

Catering Assistant / cashier

Burger King Crew Member

• Provide customers with information on new deals and discounts
• Attempt to up-sell deals and provide add-on information
• Prepare and pack food according to Burger King’s policies and procedures
• Serve food to dine-in customers in the event of delays
• Ensure the quality and quantity of food items packed or served
• Ensure that all food and drinks are packed appropriately without spill issues
• Set up trays for dine-in customers
• Accept cash in exchange of food and drinks sold
• Hand change to customers
• Process credit card payments
• Manage transfers of supplies from the store to the kitchen
• Manage and update inventory
• Clean and sanitize customer sitting areas, kitchen and counters
• Operate cash registers and tally cash with receipts at the end of each shift
• Ensure that all kitchen equipment is cleaned and maintained at all times
• Ensure rotation of frozen products

20112011

Retail assistant

IKEA
  • My duties included,
  • Assembling display stock items
  • Greeting and providing information to customers
  • restocking merchandise on the shop floor
  • liaising with collages to provide an outstanding customer experience
  • contributed to keeping store  tidy
  • assisting customers with loading when needed
  • mentoring an annotation of new members of staff 

Key Skills

  • accredited in retail employability
  • self development
  • customer service-oriented
  • energetic work attitude
  • store maintenance ability
  • Good time keeping skills
  • flexible
  • Good use of rotas to achieve targets

Education

Jul 20142015

Beauty therapy

Cardiff & Vale College campus

level 2 beauty therapy, full time fast learning course that includes facials, make overs, waxing, massage, manicures and pedicures.

Sep 2010Dec 2010

Maths & English

Open Learning centre

Basic refresher course on maths and english

Sep 2008Nov 2009

Travel an Tourism

barry college

Studied Travel & Tourism, Specifically Geography both cultural an Physical aswell as interpersonal communication skills looking at verbal an non verbal communication

Certifications, qualifications & achievements

Nov 2011Present

Work Skills Certificate

Social Enterprise VINE TRUST

In recognition of achievement  in employee skills, workplace competence and customer relations.

2011Present

 NOCN Retail Employability

GINGERBREAD

UNIT TITLE                              CREDITS                                                    LEVEL

Customer Care                          3                                                               TWO

Interview Skills                         2                                                                TWO

Self Development                    3                                                                 TWO

Interests & Hobbies

Enjoy Fundrasing  with my Daughters so far we have completed,

14mile walk for MacMillan raised around £300

Zumbathon Outdoors for Teenage Cancer Trust (event)

Jelly in wellys for Children In Need raising £70

Sponsored silence for Breast Cancer Awareness

Donate Monthly to the Anthony Nolan Fund