Kirsty Ann Hawkins

curriculum vitae

Personal Summary

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I posses excellent communication skills and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the sales experience to handle customer complaints and solving problematic situations.

Work History

Work experience
2011 - 2012

Catering Assistant / cashier

Burger King Crew Member

• Provide customers with information on new deals and discounts
• Attempt to up-sell deals and provide add-on information
• Prepare and pack food according to Burger King’s policies and procedures
• Serve food to dine-in customers in the event of delays
• Ensure the quality and quantity of food items packed or served
• Ensure that all food and drinks are packed appropriately without spill issues
• Set up trays for dine-in customers
• Accept cash in exchange of food and drinks sold
• Hand change to customers
• Process credit card payments
• Manage transfers of supplies from the store to the kitchen
• Manage and update inventory
• Clean and sanitize customer sitting areas, kitchen and counters
• Operate cash registers and tally cash with receipts at the end of each shift
• Ensure that all kitchen equipment is cleaned and maintained at all times
• Ensure rotation of frozen products

2011 - 2011

Retail assistant

  • My duties included,
  • Assembling display stock items
  • Greeting and providing information to customers
  • restocking merchandise on the shop floor
  • liaising with collages to provide an outstanding customer experience
  • contributed to keeping store  tidy
  • assisting customers with loading when needed
  • mentoring an annotation of new members of staff 

Key Skills

  • accredited in retail employability
  • self development
  • customer service-oriented
  • energetic work attitude
  • store maintenance ability
  • Good time keeping skills
  • flexible
  • Good use of rotas to achieve targets


Jul 2014 - 2015

Beauty therapy

Cardiff & Vale College campus

level 2 beauty therapy, full time fast learning course that includes facials, make overs, waxing, massage, manicures and pedicures.

Sep 2010 - Dec 2010

Maths & English

Open Learning centre

Basic refresher course on maths and english

Sep 2008 - Nov 2009

Travel an Tourism

barry college

Studied Travel & Tourism, Specifically Geography both cultural an Physical aswell as interpersonal communication skills looking at verbal an non verbal communication

Certifications, qualifications & achievements

Nov 2011 - Present

Work Skills Certificate

Social Enterprise VINE TRUST

In recognition of achievement  in employee skills, workplace competence and customer relations.

2011 - Present

 NOCN Retail Employability


UNIT TITLE                              CREDITS                                                    LEVEL

Customer Care                          3                                                               TWO

Interview Skills                         2                                                                TWO

Self Development                    3                                                                 TWO

Interests & Hobbies

Enjoy Fundrasing  with my Daughters so far we have completed,

14mile walk for MacMillan raised around £300

Zumbathon Outdoors for Teenage Cancer Trust (event)

Jelly in wellys for Children In Need raising £70

Sponsored silence for Breast Cancer Awareness

Donate Monthly to the Anthony Nolan Fund