Kirankumaar K

  • 52, Fifth Street, Rajaji Nagar, Villivakkam, Chennai Tamil Nadu 600049
Kirankumaar K

Deputy Manager Operations

Summary

A dynamic result oriented professional with around 11 years of experience in Data Management, Content & Catalog management, Product Information Management (PIM), e-publishing and CRM domain.

Work History

Work History
Jan 2004 - Present

Deputy Manager

Scope e Knowledge Center Pvt Ltd

Operations:

  • Setting up targets and goals for team – setting and maintaining targets
  • Coordinating sound integration with support functions viz. Quality, training, technology and HR to ensure smooth delivery of targets
  • Providing cross training to associates to handle high volume situations and thereby increasing actual productivity
  • Preparing and compiling various weekly/ monthly MIS reports pertaining to process and productivity
  • Conducting continuous audits on MIS to ensure compliance and sound functioning of the process ensuring that the teams adhere to all the quality tool and procedures
  • Undertaking responsibilities of removing redundant procedures in process for efficient function
  • Strong analytical & Quantitative Skills. Exposure to Analytical Tools and Techniques
  • Experience in handling large datasets
  • Maintain a productive relationship with related departments, meeting regularly with management of other groups to ensure that all goals are being met in the most effective way possible.

Client Coordination:

  • Active and constant co-ordination with clients, ensuring adequate value realization for clients
  • Effective communication with clients to make optimum use of available opportunities
  • Proactive communication of issues/challenges and joint discussion on mitigation
Oct 2010 - May 2014

Assistant Manager

Education

Education
Jun 1999 - Apr 2003

Bachelor of Engineering - Electronics and Communication

Madras University

Projects

Taxonomy Classification

Client: Worldwide business purchasing and marketing directory

  • Classification of company activity type based on the nature of business
  • Validation/Extraction of Company basic information
  • Identification of Key products and services
  • Classification of the keyword as either product or service
  • Mapping of products and services with the client provided taxonomy (level 3)
  • Classification of the mapped products/services with level 2 and level 1 hierarchy
  • Provide suggested heading if appropriate matching for the product/service is not available in the taxonomy

Content Management

 Client: Document Delivery Service provider in US

  • Reviewing of publishers’ “Annual Business License” data against the copyright clearance center
  • Obtaining copyright permission through a Reproductive Rights Organization as applicable
  • Purchasing of orders matching the publishers rights access
  • Tracking of fees paid by the customers for each publisher

 Client: Leading Publisher Content Licensing provider in US

  • Manage content Licensing – Tracking of Subscription details, publisher contacts and updating invoices
  • Distribute Authorization Letter – Notifying the publisher through emailing to provide authorization
  • Distribute request for contract terms and conditions
  • Process Budget decisions – Distribution proposed budget and content to purchase
  • Distribute proposal request – requesting pricing details from the publishers
  • Process proposal for client approval – Forwarding the pricing details to the client for approval
  • Notify publisher for price acceptance – Notifying the publisher with revised purchase details requested by client
  • Submit Contract for Signature – Getting approval for price acceptance. Reviewing the contract against the client requested content and access rights. Notifying the scope of contract and requesting the publisher to send invoice.

Skills

Skills

Catalog Services

  • Catalog creation
  • Parametric search
  • Attribute / UOM normalization
  • Image cleansing and tagging
  • Specification building

Taxonomy & Classification Services

  • Taxonomy enhancing
  • Lexicon building
  • Product/Services mapping
  • Data classification, structuring, and coding
  • Parent-child relationship

Directory/Database Services

  • Database Creation
  • Data Validation
  • Data Enrichment
  • Data Standardization
  • Data Cleansing

Customer data management