Orthodontic Office Receptionist
Dean M. Bartlett DDS
Clerical/Administrative duties, insurance losses, & customer service.
*Scheduling orthodontic appointments and greeting patients who come to the office.
*Responsible for filing and retrieving patient records, responding to written and oral inquiries, answering the phone, taking messages and keeping up any databases the orthodontist may need
*Responsible for taking on & partly recruiting new patients; insurance, patient information, previous records, and scheduling the appointment. We are tracked with the number of new patients that we obtain and are given bonuses based on that number.
*Requesting and sending dental records and X-rays between offices
Discussing the types of insurance the practice accepts, the treatment options available as well as the credentials and the orthodontist's areas of specialty.
*Explain insurance losses/ consent for treatment forms and the HIPAA privacy and security regulations to the patients. Also sign as the witness for the authorization.
*Gather and accurately record insurance information from patients.
*Arrange patient charts and x-rays/panorex for the next day's appointments.
*Track cases and referrals to and from other doctors.