Kinjal Patel

Summary

Business Analyst/Process Improvement consultant with diversified experience in Banking, Finance, Healthcare and Education. Proven ability to conduct feasibility studies and translate Business needs into technology requirements with experience in SDLC, Quality Assurance and Project Management.

Contact info - Email: patel.kinjal.ba@gmail.com | Cell: 816.699.2841

SPECIALTIES

-Requirements Gathering/Management (BRD, FSD, SRS)-SDLC (Agile, Waterfall)-Business Process research, GAP analysis-Data Analysis-Use Cases, User Stories-Quality Assurance -Project Management-Reporting, SEO-SIX SIGMA, DMAIC

Environment: SQL, UML, MS Word, Excel, Visio, Powerpoint, Outlook, Access, Project, ASP.NET, SharePoint,  FogBugz, Omniture, Unica NetInsight, Java, UML, Rational Requisite Pro, Rational Rose, ClearQuest, UML, Oracle, Test Director, UAT,  RUP, Oracle.

Work History

Work History

Process Analyst

Lloyds

An Online Banking project initiated to reengineer online banking website for better self-managed online banking services and minimizing transaction cost for the client. The main focus of the project was to upgrade the existing system by enhancing the functionalities such as Online Billing and transaction information, online money transfers between different accounts and introduction of new products.

  • Researched and analyzed client processes, documented workflows and results of Business Analysis and obtained sign-off from the client on specifications.
  • Created Ishikawa diagrams to identify root causes and identified areas for improvement.
  • Conducted GAP Analysis on existing products and recommended areas for improvement
  • Used SQL queries to extract data from the database and conducted Data Quality analysis in Excel.
  • Responsible for paper prototyping of the interface and usability testing formulating the TO-BE features based on the business requirements.
  • Assisted with project planning, project scheduling and status reporting, cost and time estimation using MS Project.      
2008 - Present

Business Analyst

National Research Center for College and University Admissions

The key concept of this initiative is to engage high school students in their college preparation process by providing various online tools and resources. The projects mainly involved identifying and researching user needs (from internal consultants and counselors) and introducing new functionalities for the core MCO application. Other major initiatives included building requirements for Campaign management, Ad Serving platform, college and scholarship matching algorithm. 

  • Analyzed company’s internal business process and researched competitor’s processes to make recommendations on software behavior, and pointed out areas for improvement
  • Conducted Cost Benefit Analysis for the management team to help them with decision making.
  • Recommended enhancements to a multi-year Outreach campaign that lead to an increase in annual profit to over $1.2 million.
  • Translated the business requirements into functional specifications, user interface mockups, reporting, tracking and other non functional requirements. 
  • Assisted the design team, Off-shore development and testing team (6) in understanding business requirements and functional specifications. 
  • Managed projects and lead cross functional meetings ensuring project deadlines are met. 
  • Implemented SEO that led to higher site ranking and gave boost to organic traffic leading to increased member registrations by over 26%. 
  • Conduced feasibility studies and developed requirements on 3rd party API integration, widgets, blogging tool, site redesign and various applications (YouTube, Twitter and student loan tool).    
  • Trained internal users on the product usage and extracting reports using Omniture, Net Insight
  • Monitored site availability, organic traffic, errors and other non-functional metrics and presented to management on a regular basis.
  • Performed data quality analysis and ad hoc reporting requests using SQL. 
  • Worked with marketing and product teams to establish clear business priorities and goals.
  • Worked as a SCRUM Master in the agile development process.
  • Led significant effort towards project management, QA testing, bug handling, change requests. 
2007 - 2008

Senior Business Analyst

Principal Financial group

The project budgeted at $48 Million aimed at automating calculations and improving Marketer experience. The main focus of the project was to centralize the compensation calculations for multiple business units and automate it within TrueComp. The processing window included the period of time from the delivery of Customer’s Sales Transaction Data to the time Compensation information is made available to the Customer’s Payroll department and Reports are made available to the Sales Personnel.

  • Defined scope and business rules of the project, gathered business requirements based on UCD process and documented them textually and using models.
  • Implemented an integrated RUP solution with complete line of traceability for all the artifacts. The Project was streamlined through all phases starting from Inception through Transition.
  • Interacted with the SME’s and stakeholders to get a better understanding of client business processes and gather business requirements.
  • Studied various Marketer Compensation Plans and incorporated them into requirements artifacts.
  • Created Process Responsibility Matrix using Excel to identify and group high level processes and determine reusability of low level activities.
  • Created User Interfaces mockups and identified various security requirements.
  • Identified Scenarios and conducted Usability Testing on new User Interfaces
  • Responsible for writing Non-functional requirements such as usability, scalability, reliability, performance, security, etc.
  • Presented key business decisions to leadership for their approval.
  • Documented Requirement Traceability Matrix in Requisite Profor traceability of requirements through test cases.
  • Worked closely with the testing team to identify and review critical end to end test scenarios that meet business requirements.
2005 - 2007

Business Process Analyst

Blue Cross Blue Shield of Michigan

The project entailed incorporation of the client letter generating system. The system would allow use of templates to generate and send letters to customers every time a change (Product closure, customer initiated changes, company initiated changes, account termination etc.) occurred on the account. The requirement was to identify and replace the current manually generated letter system with ALGS, analyze impact on business, and forecast a quarterly savings pattern. The project involved use of SIX SIGMA methodology.

  • Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application using Microsoft Word.
  • Conducted Time Studies and Value Stream Mapping to aid in the Cost Benefit Analysis.
  • Led efforts towards streamlining process flows and reduced Non-Value added time by over 18% across various business units.
  • Conducted project kickoff meetings with team members to explain roles / responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
  • Prepared Use Case & UML State Diagram for scenarios using Rational Rose.
  • Prepared presentations in MS PowerPoint, which was extensively used in different JAD sessions.
  • Assisted the technical team in translating application functionality into application architecture.
  • Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.

Education

Education
2005 - 2004

Master of Science

Wayne State University

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2002 - 2003

MS

University of Greenwich

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