Download PDF

Work experience

Jul 2008Jul 2010

Receivables Management Representative


Responsible for performing both inbound and outbound collection for accounts in an active, deactivated, or charged-off status


Researched customer’s credit and payment history to establish the customer’s eligibility for payment extension


Investigated missing payments for customers and performed rate plan analyses to ensure the most cost effective approach for managing customers’ accounts


Promoted the company’s intentions and values to keep the customers and shareholders respect and enthusiasm

Jul 2006Jun 2007

Customer Service Representative

Document Technologies Inc.

Specialized in litigation support by web-hosting, document scanning, blow-back printing/binding, video/DVD/X-RAY duplicating, and timeline charts/graphs


Responsible for meeting with lawyers and paralegals to complete work orders and distribute to the production crew to be finalized


Trained and supervised temporary employees to work on a large scale pharmaceutical case


Maintained labor reports and taught employees the basics of legal data bases.


Completed all tasks before deadline


Generated more revenue for company

Dec 2005Jul 2006

Customer Service Representative



Responsible for “Thank You” reward points redemption for Citicards customers


Maintained friendly demeanor and provided large incentives for valued customers’ appreciation


Aug 2011Present

Associate in Arts

Seminole State College



Amanda Cole

Dawn Hall

Mike Raley

Trent Tomengo