Sep 2014 - Present
Nov 2011 - Aug 2014
CIO - Head of IS
Head of Information Services at the European Aviation Security Agency, a body of the European Commission.
2007 - May 2011
Chief Information Officer, IT Director
I shaped the newly instated CIO position (former model: local IT managers without global strategy) by focusing on IT organization local and global, defining short and long term IT strategy, creating Business Alignment and demonstrating the IT added value. Followed by a review of the Enterprise Architecture in function of standardized processes, leading to selection and roll-out of a new global ERP covering all processes, including Manufacturing and Supply Chain.
My initial focus was on Business Alignment and gaining in-depth knowledge of the business (Gen Mgr, BU mgr, Line Mgr) by voluntary attending their review and strategy meetings, thus identifying current and future business needs. Created direct “day-to-day” relationships with business (the days of the “IT ivory tower” are long gone) and ensured IT suggests solutions, and is not only being reactive by the business demand.
I initiated an Enterprise Architecture/Process Alignment review resulting in a desired “to-be” Process Map. Management workshops lead to harmonized processes through selection of both internal (BUs/Countries) and industry best practices.
Scoped and lead a full ERP scope implementation (SAP plus add-on niche-package “OMP” for specialized Forecasting and industry specific Supply Chain optimization).
Guided the Change Management programme including organizational changes in conjunction with HR.
Solved the problem of “multiple versions of the truth” by introducing Business Intelligence : a greenfield Data-Warehouse/BI set up on top of existing legacy systems AS400.
Implemented Sales, Finance and Supply Chain related solutions + Business Intelligence front-end (reports, dashboards, KPI using MS BI and Cognos). Served as base for conversion to BW/BO in the SAP roll-out.
1995 - 2006
IT Business Partner
IT Business Partner/ Programme Manager EMEA(2003 - 2006)
Business partner for major supporting IT programmes in the domains Sales, Marketing and HR.
Both formal (SteerCo) and ad-hoc alignment through active participation of business reviews and meetings.
Developing and conducting Training & Introduction Programs for senior level stakeholders (Director, VP).
All programmes based on earlier instated BI solution for EMEA, a couple of representative cases :
"Marketing and Sales Force optimization", correlating relevant base data and generating strategic analytics and reporting allowing Market Research, Product and Sales Managers to analyze the effects of marketing campaigns, ensuring better and faster decision making around future marketing efforts and Sales Force optimization. Proven measured Marketing funds effectiveness and re-sizing of Sales Force.
“Sales Force Effectiveness”, providing in-cycle bonus forecast calculation and assisting Sales Force to reach their (and the company) targets by identifying what to focus on next. Also included positioning on performance (“how are you doing vs. your colleagues”). Proven measured Sales Force effectiveness and motivation increase.
Business Intelligence / Decision Support Systems Project Manager EMEA(2000 - 2002)
EMEA specific Data-warehouse/BI setup (green field)
System later adopted by US HQ for Americas implementation.
Technical layers : Oracle database, Informatica ETL, Cognos BI tools
Initial business areas covered : Finance, Sales, Marketing, CRM, HR
Information Architect EMEA(1997 - 1999)
Representing EMEA in a global team –driven by US HQ-contributed mainly in addressing the EMEA specific processes and requirements in building the "Information Map" which served as a blueprint for later "data warehouse/business Intelligence" systems. All major cross-functional business processes were compiled in this "map" which also lead to the identification and initiation of optimization programmes (BPO/Six Sigma).
Infrastructure Systems Manager EMEA(1995 - 1997)
EMEA representative on various corporate programmes:
"Collaborative & Content Management", "Business Process Management" and "Records
Management/FDA compliancy" alignment throughout the European subsidiaries.
Member of EMEA Procurement team, which analyzed and optimized all external IT vendors in EMEA.
1992 - 1995
IT Manager Europe
ERP Project Implementation Manager Europe(1993 - 1995)
As the result of a joint venture with US company Ecolab, a required standardization of both partners’ systems was put in place by replacing both their legacy systems by an ERP solution (IBS). I participated as key member in the new corporate IT model design and subsequently managed the implementation of the new ERP system in the major European countries France, Germany, UK, Benelux and Italy.
IT Systems Manager Europe(1992 - 1993)
Review and analysis of existing systems and local IT departments, including staff review/re-orientation in preparation of a new ERP implementation.
1990 - 1992
IT Manager (Greenfield project)
I was hired as IT manager to set up a department for Operations and Applications. This was a green-field project. I selected and implemented a industry-specific ERP package and associated servers, introduced POS operations and Warehouse/SC automation.
1984 - 1990
IT Manager Benelux
Manager Helpdesk and End User Support(1987 - 1990)
Database Administration(1985 - 1987)
Systems Manager (1984 - 1985)
Selection and introduction of a (mainframe-based) email system.
Introduction of the PC in the subsidiary and subsequently created a PC-support function, which after 1 year I had expanded in to a "End User Support" team of 6 people, spread over 3 sites.
Introduction of “home office” for Sales Reps.
1982 - 1984
Public & Private Education Sector
Teacher and Trainer in both public and private schools and in commercial training institutes.
I created the training material from scratch as nothing existed on the market at that time.
My initial training material was reclaimed by the Ministry of Education to create the “official programme" to be used in public schools further on.
- Belgian Nationality
- International passport, used to frequent business travel
- 52 years old, married, 2 teenage daughters
- Hobbies : indoor football, modern music