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I am seeking a challenging, professional career which utilizes my training, experience, and knowledge and has potential for upward mobility.


• Successful Risk Manager with experience mitigating losses.• Decisive, organized, and logical manager/supervisor of staff, equipment, budget, and training.• Hard working, enthusiastic team player with excellent communication and customer service skills.• Proven ability to affect change through leadership.• Strong background in risk management, cost reduction, and auto damage estimating.• Computer skills include Microsoft Word, Excel, and Power Point.

Work experience


Enterprise Leasing Company of Norfolk/Richmond

Vehicle Repair Coordinator• Oversaw the repair, safety, and maintenance for an 11,000 vehicle rental fleet.• Saved more than $50,000 per year negotiating with body shops, dealerships, maintenance vendors, and national accounts.• Reduced maintenance costs by $3600 per month for the areas that I directly supported.• Selected new maintenance vendors, obtained proper insurance documentation, and established procedures, discounts, guidelines, and expectations for each shop as well as rental branches.• Communicated with ancillary departments regarding invoices, payments, business practices, training, and repair options.• Trained all levels of rental staff regarding risk management to reduce negligence.• Initiated paperless retention of documentation for Vehicle Repair and Accounting.Senior Loss Control Administrator• Successfully investigated, evaluated, analyzed and negotiated 150-200 subrogation claims per month in order to collect for damages to rental vehicles from customers, insurance companies, and corporate accounts.  Managed Workers Compensation claims and employee accidents.• Created and performed training presentations and conducted branch audits to ensure compliance with business practices and state and federal laws.• Mentored Loss Control Administrators, audited subrogation files, and provided feedback for improvement.• Interpreted and corrected complex accounting functions through various reports to ensure accuracy of accounts.  Developed trend analysis related to loss data.• Investigated customers who failed to return rental property, negotiated the return of the property, and attended court for related legal concerns.Remarketing Supervisor• Negotiated the wholesale of approximately $1,000,000 in rental vehicles per year.• Signed on six new dealers to the wholesale program.• Developed strong relationships with Referral Car Sales, Leasing, and dealership and independent used car buyers in order to wholesale additional vehicles.• Supervised approximately 40 employees and organized the distribution of hundreds of vehicles per week.Assistant Branch Rental Manager• Trained and developed Management Trainees and Management Assistants.• Managed 350 vehicle rental fleet and relationships with insurance companies, corporate accounts, dealerships, and other vendors to encourage fleet growth.• Supervised 15 employees including rental staff, drivers, and car preps, conducted employee reviews and provided positive feedback to promote development.• Oversaw all operations necessary to run a rental branch including taking reservations, transporting customers, fleet and financial management, completing legal contracts, marketing, and problem resolution.


Sentara Norfolk General Hospital

Administrative Associate: Outpatient Surgery, Ambulatory Care Clinic, Emergency Department, and Kidney Transplant Center• Effectively communicated daily with Lab Technicians, Nurses, and Physicians regarding patient’s needs and how to best accommodate them.• Coordinated with LifeNet on incoming patients for kidney transplant referral and scheduled testing.• Provided excellent customer service via telephone and in person during patient registrations, payment transactions, and preparation for procedures.• Transcribed physician’s dictation.• Handled basic accounting functions such as A/P, A/R, and billing.


Technology Applications and Service Company

Tech Typist• Formatted technical manuals from hard copies to computer based versions.• Reviewed AutoCAD drawings for accuracy and provided recommendations for revisions to management.



B.S. in Business Administration