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Summary

 OBJECTIVE
I am a highly motivated and detailed-oriented person, seeking for a position in a challenging organisation   where I can provide a good contribution to generate client satisfaction.


SUMMARY OF QUALIFICATIONS

Customer focused

Effective communication skills

Excellent at multi tasking

Time management and task prioritizing

Experience in retail sales and customer service

Work experience

Feb 2017

 Sales Person

Goldmark Jewellery & Watches  - Albany  
  •  I identify buying signals and used closing methods to suit each particular sale's situation
  • Assisting customers on product selection and recommendations to match their needs
  • Processing of customer's order ( Pos Eftpos  )
  • Achieved individual sales target  
  • Merchandise stock according to company standards 
  • Resolved customers complaints professionally and courteously 
  • I provide all customers with friendly, informative and attentive service 
Jan 2015Oct 2015

Sales Team Member

Forever 21 Clothing Company 
  • I assisted shoppers to find the goods and products they are looking for.
  • I assisted with check out process , restocking and merchandising.
  • Attached price tags to merchandise on the shop floor
  • welcomed customers who enter the shop 
  • Supported  and process customer complaints/ refunds.
Dec 2013Nov 2014

Sales Associate

Zara Clothing Company
  • Greeting and assisted the customers as well as maintaining the appearance of the store and the merchandise
  • I assisted with check out process , restocking and merchandising.
  • Advised and assisted customers on product selection
  • Attached price tags to merchandise on the shop floor
Jan 2012Jul 2013

Customer Service Officer

St.Vincent and the Grenadines Port Authority
  • Maintained all logs and reporting documentation as required
  • Handling customers  inquires face to face  and resolved issues
  • Maintained customer records by updating account information.
Dec 2009Dec 2011

Store Manager / Fashion Consultant

Karen & Rodney's Boutique
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Advised customers on matching and choosing the perfect items for various occasions
  • Ensured effective execution of all operational activities/tasks
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Processed customer's order ( Check out )
  • Maximized sales potential through timely performance management Managed the floor team and co-ordinate rosters.

Jul 2008Sept 2009

Customer Service Representative

Thomas Customs & Shipping
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Contacting Customers to update billing details 
  • identifying potential customers about  Thomas customs and shipping for all their shipping needs.
  • Maintains customer records by updating account information.

Education

Sep 2005July 2008

General Studies

St.Vincent and the Grenadines Community College
Sep 2000May 2005

Caribbean Examination Council Passed Exam

Bethel High School

Skills

Oral and written communication skills
Self-organized
Fashion
Cosmetics
Color scheming and matching prints 
M.S word

References 

Name  :   Deborah Ward                                             Name :  Makameh Sabzehi

Tel       :     0274466469                                                Tel :  02102101160

Occupation :   Teacher                                                Occupation :  Goldmark- Albany Branch Manager

Name :   Hayley Cross

Tel :       0211860591

Occupation :  ASB Bank Limited Chartered Accountants Senior Financial Analyst