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Highly Qualified Operations Manager with a BS degree and 10 years experience in the telecommunications industry.My solid diversified background demonstrates my ability to adapt with increasing responsibility, to coach and develop and to effectively increase both productivity and efficiency.

I'm currently a Network Operations Manager at AT&T and am looking for a new challenge with a growing company.I would like the opportunity to secure a position that will utilize my professional and academic background to the fullest.

Work experience

Sep 2007Present

Manager Network Operations Center


AT&T - Tustin, California

Manager Network Operations Center

·Supervise a team of Maintenance Technicians who remotely repair HiCap circuitry from the test center.

·Improve productivity and efficiency for my direct reports by conducting desk side ride along sessions, providing ongoing coaching, identifying areas of development and by providing feedback weekly regarding job performance.

·Project Management has included creating processes, tech tips, instructions and training for this and surrounding centers to refine efficiency, productivity and to reduce overall time of service interruption.

·Administer ongoing training to guarantee the skills and expertise of our centers Technicians are at optimal level.

·Compile and document data on each Technician for annual performance appraisals.

·Assist peers in their absence by overseeing their crews of Testing Technicians.The primary

functions are to supervise, designate and intercede, when needed, to eradicate any obstacles.

·Analyze repair tickets and escalate to Director level to guarantee that the problem is addressed in a timely manner.

·Single point of contact in supervising cable outages that have the potential to affect hundreds of customers by alerting and providing periodic updates to management teams throughout the western region.In addition, obtain field status and escalate to the appropriate departments to accelerate restoral time.

·Frequently review and assess the Technicians work to instruct them on how best streamline their job functions and productivity.

Jun 2003Sep 2007

Lead Testing Technician, T1 Lines


·Assume responsibility for manager as needed.Primary duties consisted of ensuring that the team’s daily workloawas completed, training, expediting orders and assisting peers to resolve difficult challenges with T1 Lines.

·Coordinate and direct several different workgroups involved in T1 turn-up to meet installation deadlines.

·Redesign and verify circuit design when needed to ensure a trouble free installation.

·End to end testing of T1 circuits with field technicians with the use of remote testing software.

Jan 2000Jun 2003

Lead Testing Technician, Digital Subscriber Lines


·Resolved installation and maintenance problems of Digital Subscriber Lines by isolating and

sectioning trouble through the use of multi-software testing packages.

·Maximized revenue and customer satisfaction by effectively analyzing problem prior to installation

date to eliminate on-site service calls of self-installs and to ensure problem free full installs.

·Distributed and continually monitored our long duration trouble tickets which were key in my team achieving the number one ranking in California consistently in regards to resolving DSL trouble in the shortest possible timeframe.

Jan 1998Dec 1998

Engineering Technician


Responsibilities included installation and proprietary adaptation of an automated Fiber Optic Lighting production system.

·Analyzed all hands-on project technical work from startup testing to active shop floor migration.

·Created custom automated graphics, utilizing factory floor software.

·Designed and completed wiring/maintenance of critical computer-driven control panel.

·Detailed programming of process control for automated Reactor system.

·Wrote/published and trained shop personnel on proprietary system operations manual.


Associate of Applied Science

ITT Technical Institute
Sep 1993Sep 1999

Bachelor of Science

Pepperdine University
Sep 1988Sep 1989

Bachelor of Applied Science

ITT Technical Institute