Kim Gajda

Summary

Accomplished transportation/logistics professional with expertise in operations for ocean exports, freight forwarding, contract negotiations and customer service.Recognized for team building, improving operations and efficiencies and increasing customer loyalty.

Work History

Work History
Apr 2005 - Present

Manager Corporate Customer Care

Wallenius Wilhelmsen Logistics
  • Manage the Customer Care teams Key/Liner and Corporate Accounts for USA and Canada. Imports / Exports
  • Lead and developed a dedicated, motivated, and competent team through leadership, communication, training and teambuilding
  • Executed goals and objectives in Customer Care Business Plan
  • Managed and coordinated effective interaction with Sales team, WWL Port offices and core team members to deliver operational excellence results to WWL and our customers
  • Developed smarter ways of working to meet customer expectations in a more efficient way
  • Insured team met all US customs regulatory requirements for ocean product
  • High focus on quality to retain customer loyalty. Enforce all of the quality standards developed
  • Manage in accordance to the standards, Key Performance Indicators and measures agreed upon
May 2000 - Apr 2005

Ocean Export and NVOCC Manager

Eagle Global Logistics (EGL)

National Gateway Manager NVOCC /Ocean Export Manager, Freight Forwarding

Manage and over see daily operations for US LCL Control Centers (gateways).

·Negotiate contract rates with Inter modal carriers and Steamship Lines

·Produced company sailing schedules

·Personnel and human resource management concerning employees under direct supervision in all gateway locations

·Managed OS&D insuring proper procedures and filing of claims with corporate headquarters

·Responsible for monthly profit invoicing and reporting for entire USA

·Maintained Sarbanes Oxley (SOX) logs for Ocean Exports

·Supported sales force concerning ocean export services

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May 2000 - Apr 2005

Ocean Export and NVOCC Manager

Eagle Global Logistics (EGL)

·Negotiate contract rates with Inter modal carriers and Steamship Lines

·Produced company sailing schedules

·Personnel and human resource management concerning employees under direct supervision in all gateway locations

·Managed OS&D insuring proper procedures and filing of claims with corporate headquarters

·Responsible for monthly profit invoicing and reporting for entire USA

·Maintained Sarbanes Oxley (SOX) logs for Ocean Exports

·Supported sales force concerning ocean export services

1994 - 2000

Ocean Export and NVOCC Manager

Phoenix International

·Negotiate contract rates with Inter modal carriers and Steamship Lines

·Produced company sailing schedules

·Personnel and human resource management concerning employees under direct supervision in all gateway locations

·Managed OS&D insuring proper procedures and filing of claims with corporate headquarters

·Responsible for monthly profit invoicing and reporting for entire USA

·Maintained Sarbanes Oxley (SOX) logs for Ocean Exports

·Supported sales force concerning ocean export services

Education

Education
Sep 1975 - Jan 1977

East Tyrone College of Nursing