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Summary

Service-focused professional and friendly team player with an apptitude for building productive working relationships.  Over 15 years of  supervisory and 20 years of customer sevice experience.

Work experience

March 2016Present

Front Desk Supervisor

Westgate Smoky Mountain Resort and Spa

Supervise front desk agents.  Assist guests with check in and check outs.  Handel guest issues to insure guest satisfaction.  Monitor and implement strategies to improve front desk GSI scores.  Run as MOD of property in absence of FDM or Night Manager,  Monitor inventory to maximize capacity.

Oct 20102016

Sales Lead

The Disney Store

Offered exceptional customer service to differentiate and promote the company brand. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Trained new cast members on receiving procedures, POS system and companies SOP.s

Apr 2008Oct 2010

Safety Trainer

Dollywood

Responsible for the safety of guests and fellow employees on the Mystery Mine Roller Coaster. Trained new staff on procedures of operating ride, Responsible for daily rotation of employees.

Dec 1999Sep 2007

Store Manager

The Right Start

Oversaw daily operations of 1.8 Million Dollar store with 15 employees. Consistently met or exceeded KPI goals. Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the store. Trained new store managers for the district.

Education

Baldwin Wallace College

Coursework in International Business, Accounting and Finance

High School Diploma

Fairview High School

College prep/ AP classes

Skills

Cash handling accuracy                               Employee scheduling
Strong communication skills
Personnel training and development
Proficient in MS Office
Organized
Detail-oriented
Excellent multi-tasker