Download PDF

Summary

I am currently a Product Owner for The Warehouse Group with additional experience in Project Management. I believe in the MVP approach of shipping early and often. I offer outstanding talents in resource levelling, team consensus, budget management, developing project scope (budgets, timelines and delivery dates), stakeholder relationships, and conducting user testing.

Currently hold a valid NZ Work to Residency visa 

Work experience

Feb 2018Current

Product Owner

The Warehouse Group
  • Responsible for managing and ordering the Product Backlog for People Support. Prioritised the Product Backlog with impact mapping and user feedback.
  • Product delivery- Responsible for supporting and optimising internal systems such as Learning Management System (LMS) and TWGCareers website
  • General Project Management duties: writing briefs for internal teams and external vendors, running estimation meetings or planning poker, creating timelines and milestone plans, running user testing sessions with custom test cases
  • Technologies used include: JIRA and Confluence, Roadmunk for creating roadmaps, Zoho People, Invision, Smart Recruiters, Pay Global, Slack and Zoho Cliq for internal team communication

COMPANY HIGHLIGHTS:  

  • Initiative owner for all RISE Central Functions that require IS Enablement. RISE is the group-wide transformation programme. It focuses on improving The Warehouse's performance, by changing the way we work and simplifying our business.  
  • Product Owner for the HCRM Zoho People project which goals are to streamline all Warehouse Group HR and recruitment manual processes and policies. Pay Global has historically been used as a HRCM as well as payroll.
  • Managed app configuration and integration from idea to live product with Zoho People's development team in Chennai, India. Worked in a waterfall-scrum hybrid environment to implement the following life cycle processes within Zoho People: employee performance appraisal process, contract acceptance and generation using Zoho Sign, Recruitment Approval Process (RAF) integrated with Smart Recruiter, exit survey process, disciplinary process, termination process, sick leave process and secondment process.
Aug 2016Jan 2018

Digital Manager

The Comfort Group (Sleepyhead)
  • Supporting the Digital Strategist in educating the business internally, as well as external partners and customer in the opportunities and challenges of technology in the digital and social world as the company has made it their goal to be more digitally led.
  • Manage and lead digitally led projects with budgets ranging from $250,000 - $1Million, promotions and campaigns with stakeholders in marketing, internal business strategy and external digital agencies in New Zealand, Australia and China.
  • General Project Management duties: writing Statements of Work and briefs for external vendors, putting together estimations and timelines, conducting user testing with custom test cases

  • Technologies used include: Kentico and WordPress CMS, Marketo Marketing Automation, JIRA and Confluence, Smartsheet, Invision, Assembla, Slack, Google Analytics and Google Tag Manager, LiveChat

COMPANY HIGHLIGHTS:

  • Leading the digital transformation project to improve the Buyer's Journey in Australia which focuses on SleepMaker Australia's website. Work involved with this programme has involved serving as Product Owner to map out user journeys and improve the customer experience, working with DNA Design to develop UX/design mockups, writing functional spec documentation to outline expected functionality, writing documentation to fully switch marketing automation solutions from Kentico to Marketo, managing content and SEO strategy considerations while working with Done by Friday.
  • Leading the creation of SleepMaker Australia's 'always on' digital media strategy which involved the creation of assets and A/B testing different ad types. Publishers used included Google Adwords, Outbrain, Bing, Programmatic display ads and Facebook.
  • Successfully managed the SleepMaker China website launch in China which included translation, in-China testing, coordinating a custom Baidu map and server setup. This was the first time for the company to work with computer aided/semi-automated translations from English into Mandarin. By doing this we ensured the quality of content by automatically suggesting existing translation with pre-defined terminology.
  • Introduced agile methodologies such as KANBAN boards, daily scrum and capacity planning to the digital and wider marketing team. Wrote user stories, ran daily scrums, weekly backlog grooming sessions and sprint reviews with the development team to launch the SleepMaker Australia website.

 

Mar 2016Aug 2016

Digital Project Manager - SEO

ReachLocal New Zealand
  • Coordinating and maintaining a portfolio of Search Engine Optimisation (SEO) campaigns meeting implementation needs of client SEO strategy.
  • Compile data and interpret monthly reports for delivery to the client, providing highlights and summaries.
  • Conduct keyword research, back link analysis and write custom title tags, meta descriptions for up to 12 clients at a time.
  • Oversee scheduling, monitor task implementation, manage client approvals and coordinate communication between the sales team and client.
  • Technologies used include: WordPress CMS, Google Analytics, Google Tag Manager, Invision, Smartsheet, Screaming Frog

COMPANY HIGHLIGHT:

  • Successfully spearheaded and created a client escalation process used world-wide across the company
Jun 2012Nov 2015

Digital Project Manager

Top Draw Inc. (Alberta, Canada)

Top Draw Inc. is a full service digital agency specialising in moble-first, content-first websites. I worked for more than three years with progressively greater responsibilities to meet client and corporate expectations across multiple projects with client budgets ranging from $10,000 to $600,000.  

  • Manage and direct a production team of 18 people and a workload of up to 25 projects at one time using waterfall and/or agile methodologies in Project Management. 
  • Create and execute customized work plans for both mobile website and SEM/SEO projects   
  • Oversee day-to-day operational aspects of project management including: running estimation meetings, writing detailed briefs and Statements of Work, conducting user testing, creating test plans, budget tracking and project scoping primarily using Wordpress CMS and Google products.
  • Technologies used include: Wordpress, SalesForce eCRM, MS Project, Basecamp, FunctionPoint, Invision, ZenDesk

COMPANY HIGHLIGHTS:

  • Successfully implemented the company's risk register and risk management plan to track trends with logged issues and determine preventative measures
  • Co-created a quality assurance process for the company's web development team.
  • Executed the creation of a Project Management Office (PMO) and standardized project management documents.
Apr 2010May 2012

Communications Assistant

University Hospital Foundation (Alberta, Canada)
  • Develop unique communications and media material, both print and web-based for special donor and fundraising events
  • Utilize Microsoft programs for special event planning, donor visits and company logistics
  • Update and maintain the Foundation's website (Blackbaud CMS), manage social media activity and create unique materials for online use

COMPANY HIGHLIGHTS:

  • Spear-headed two profitable fundraising initiatives for staff at the hospital: Jeans Friday and Champions of Care
  • Advanced overall digital strategy by facilitating a Google Grant and implemented best practices on all online assets

Education

2015

Project Management diploma

Northern Alberta Institute of Technology

Project Management Training provided by the Project Management Institute

2014

Project Leadership diploma

Northern Alberta Institute of Technology

Project Management Training provided by the Project Management Institute

2009

Bachelor of Arts, Anthropology, Spanish Language & Literature

University of Alberta
2007

Community Development and Cross Cultural Relations diploma

Cégep MarieVictorin, Québec

Awards and Designations

Professional Scrum Product Owner (PSPO I)

Scrum.org, April 2018

Lee Global Education award recipient

University of Alberta, 2007

Publications/Public Speaking

You Should Speak About Your Failures in Job Interviews - Project-Management.com - November 14, 2018

Women in Tech Panel at The Warehouse - May 2018

Treat Your Family like Stakeholders when Planning a Vacation - Project-Management.com - April 30, 2018

4 Ways to add Buffer in your Project Plan - Project-Management.com - Sept 11, 2017

Five Signs your Project is setup for Failure - FunctionPoint - July 15, 2015

Portfolio

https://advice.atb.com/: A first in the banking industry ATB Online Advice provides customers with the fundamental building blocks to create a financial plan based on current assets, saving habits, and
individual goals for the future

www.tecowestinghouse.ca/: Built the ability to import and update data sheets for motors and controls, graphs and spreadsheets in the website directly by the customer

www.civeo.com: Implemented a custom plugin for geo-targetting to target user content for the three regions they support: USA, Canada and Australia

www.elections.ab.ca/: Built a new functionality for the province’s 87 election divisions, divided into two
modes: Election Mode and Non-Election Mode

www.southedmontoncommon.com: Redeveloped the retail centre's one page website to a mobile friendly CMS with the ability to add promotions and career opportunities for more than 250 stores

www.sentinel.ca/: Launched a new way for self-storage users to pay their bill online and complete the

full rent online process.

www.sleepmaker.cn/: This project involved computer aided/semi-automated translations, in-China testing, coordinating a custom Baidu map and server setup in China.

www.sleepmaker.com.au/cocoon and www.sleepyhead.co.nz/sanctuary: Bespoke mattress page launch with behavioural personalisation