Customer Service Representative
Travel to Retreat Health
• Assisted members regarding medical/health benefits, eligibility and authorizations.
• Educated member and faxed EOB's.
• Transferred member to appropriate department for claim process and status.
• Escalated appropriate referrals and complaints to claims department.
• Documented all notes and updated member information including dependents.
• Honored patients information in accordance to HIPPA guidelines.
• Adhered to daily scheduled adherence and quality.