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Work experience

Nov 2007Present

Customer Service Representative

Travel to Retreat Health

• Assisted members regarding medical/health benefits, eligibility and authorizations.

• Educated member and faxed EOB's.

• Transferred member to appropriate department for claim process and status.

• Escalated appropriate referrals and complaints to claims department.

• Documented all notes and updated member information including dependents.

• Honored patients information in accordance to HIPPA guidelines.

• Adhered to daily scheduled adherence and quality.

Education

Major - Business & Administration

Houston Community College

Objective

To contribute diversified Customer Service Representative experience, offering 8 years of extensive

Inbound Call Center experience with effective verbal and written communication skills. I seek to provide

my clients with exceptional service within a growing corporation.

Skills

Miscellaneous
Internet Explorer,  Apple Mail, Safari, Mozilla Firefox, ACSS Billing Systems, Remedy Notation System. Medical/Health insurance, scheduling appointments, document scanning/imaging, online faxing, Keyboarding A/B and Data Entry.
MAC OS
 8.0 - 10.4
Adobe Reader
Microsoft Office
All
Microsoft Great Plains
 
Microsoft Windows
All