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Kim Villanueva

Customer Service Professional with deep background in Digital Illustration

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I'm an artist and illustrator, with experience in both traditional and digital mediums. I also have experience outside my field as a customer service agent. Here my responsibilities ranged from making phone calls when needed and mainly answering customer inquiries, concerns and orders through email, taking care to answer a bulk of the emails within 24 hours. This is mainly were I learned how to manage customer expectations, to give clear and concise answers or instructions, helping the company grow and maintain good reputation by keeping our customers happy.

Work History

Aug 2014Nov 2014

Customer Service Representative, Email Agent

Digital Room Inc.
4 months working experience as a Customer Service Representative (Email Agent) for Digital Room Inc. and was one of its top email agents. I was an email agent tasked with responding to the American print services market, and had to address customer service concerns ranging from simple inquiries to technical questions about the products and materials. As a small team handling all the company's customer emails, it was imperative we answered them within 24 hours or less and assist them in making their orders as easy as possible.
Mar 2014Jul 2014

Customer Service Representative, Phone Agent

Digital Room Inc.
5 months working experience as a Customer Service Representative (Voice Agent) for Digital Room Inc. Before I became an email agent for Digital Room I started out as a phone agent. We assisted our customers with both simple and technical inquiries and helping the customer find an immediate resolution was a skill that was cultivated in this job.
Jan 2013Mar 2013

Intern, on the job training

5 Heads Animation Studio
Responsible for Digital Ink and Paint for international commercial work in countries such as Jordan and India.

Freelance Illustrator

Creating characters as well as character concepts and design for clients. Both traditional and digital.



De La Salle College of St. Benilde

Bachelors of Arts in Interior Design

College of San Carlos

High School 

Colegio de la Inmanculada Conception


Adobe Creative Suite

Familiarity with vectors Adobe Illustrator CS6

Adobe Creative Suite

Familiarity with Digital Illustration in Adobe Photoshop ( CS3 until CS6 )

Traditional Art Media

Expertise in working with paint - such as: watercolour, gouache, and acrylic. 
Expertise in working with dry media - coloured pencils, pencilwork, soft pastels and chalk pastel. 
Expertise in working with wet media - markers and indian ink. 
Experience in mixed media work and craftsmanship.

Command of the English Language

IELTS Overall Band Score - 7.5 
Speaking - 8.0 
Listening - 7.5 
Reading - 7.5 
Writing - 6.0 

Familiarity with Mac and Windows OS