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Kim Richards, Ph.D.

Professional summary

As an experienced Organization Development & Learning professional and a businesswoman, I understand how to partner on a vision / mission, get people on board and activate change leadership and drive implementation of great ideas, wearing lots of hats simultaneously.  Within my roles as a functional leader in organizations, as the CEO of my own firm, and as an active member of several community and professional societies, I have demonstrated practical business acumen and the art of activating people’s desire to contribute with their hands, hearts and minds.  

Throughout my career, I have worked collaboratively with and learned from leaders at all levels and in a variety of roles to improve performance, develop processes, inspire people and synthesize a diversity of perspectives to deliver solutions, growth and value.

As a passionate and energetic leader and teammate, I do not let challenges slow us down or limit our potential.  Instead, I focus on finding the possibilities, the path forward and creating the culture that inspires others to action and enable people to contribute and collaborate in an ever-changing business and community context.  

Selected Professional Experience

20122016

Founder & CEO

Thrive consulting, LLC

Cast vision, develop business model, strategy and processes to grow a consulting/advisory practice focused on serving entrepreneurial and dynamic growth companies.  Develop financial, operational, and marketing practices while cultivating strategic alliances based on core values and business model alignment.  

  • Partnered with Trane Controls executive leadership to create a multi-stage, multi-year change plan to move from being an HVAC equipment company to a leader in Controls to an Energy Services company 
  • Partner with clients to harness diversity of perspectives and prevent avoidable conflict by understanding motivational value systems and effective teaming practices
  • Develop and facilitate conversations and change programs that enable diverse perspectives to drive growth and change resulting in reimagining and reinventing business model / structure.  Clients included:  Trane, Mars, MBUSA, AbbVie, Turner Broadcasting, Cigna, MSC Industrial Supply
  • Provide Executive and Leadership Coaching for business leaders and leadership teams in transition or preparing for transformation
20102012

Vice President, Organization Development

LPL Financial

Create vision, roadmap and pioneer path for Talent Management framework to prepare for impending IPO and instill confidence from Wall Street.  Inspire thought leadership, grounded in research and best practices, to create the talent agenda, leadership and career development programs.  

  • Lead a team of HRBPs and functional executives, the Talent Council, to develop and achieve synergies in adopting an enterprise-wide talent agenda aligned to the 5 year strategic business plan
  • Act as strategic partner and executive coach for executives in developing talent pipeline and improving employee engagement
  • Partner with Strategy group to develop executive program to foster entrepreneurial and change leadership
  • Evaluated and reinvented employee engagement strategy and activities leading to a shift in partnership resulting in increased speed to delivery & agility in addressing employee concerns while saving net $50,000 on contract 
20092010

Vice President, Learning & Talent Development

RoundPoint Financial Group

Serve on Executive Management team to develop and implement people, process & technology infrastructure required to create and optimize capacity, drive revenue and profitability in start-up venture.  

  • Developed a holistic Learning & Talent Development framework to optimize capacity and enhance employee experience
  • Built vision and direction of the Learning & Talent Development function
  • Built leadership and technical competency models to anchor learning curriculum, management development, performance management and selection; integrated with selection assessment for core values and culture fit
  • Renegotiated key contracts resulting in $100,000 cost save in first 4 months while adding services and expanding function
20042008

Senior Vice President, eCommerce Client Manager

Bank of America

Partner with Executives to develop and align people and organization capability with business strategy.  Develop and deliver innovative solutions to enable business growth & increased market share while fostering entrepreneurial spirit.

  • Accelerated performance of leaders and successful cultural integration between Legacy MBNA and Bank of America 
  • Optimized sales, governance, risk and customer experience processes through stabilization of full-scale reorganization and change; achieved improved associate engagement and retention
  • Created eCommerce talent brand at Bank of America resulting in sub 10% turnover in highly competitive market for specialty skills

Other roles at Bank of America:

SVP, Global Consumer Banking Center Channel, Center of Excellence Leader

  • Lead Leadership Development Banking Center Channel Center of Excellence to develop talent portfolio and solutions including:  talent planning, change management, performance management, onboarding and succession planning
  • Redesigned BOA Center of Excellence service model resulting in 10% cost save and improvement to effectiveness and efficiency during financial challenges
  • Lead design, development and implementation of $500K Market Leadership Program; increased promotion rate, decreased fail rate and improved diversity

VP, Consumer & Small Business, Change & Leadership Development Manager

  • Accelerated performance of leaders and successful cultural integration between Legacy MBNA and Bank of America 
  • Improved functioning of senior leadership teams across enterprise through design, deployment of Team Effectiveness model, toolkit and best practices 
  • Developed and implemented change management strategy, methodology, and toolkit for Global Consumer & Small Business Banking; synthesized in Talent Architecture to align and integrate career paths

AVP, CIO Group - Network Computing, Performance Improvement Consultant

  • Mitigated business risk due to impending loss of critical institutional knowledge and skill in leaders eligible for retirement
  • Convened international Associate Development & Learning Council to determine strategy and drive change in learning practices resulting in increased associate engagement and deepening of technical competence
20032004

Senior Organization Development Manager

Lowe's Companies

Provide business solutions to Division Leaders to level up performance, create customer-centric culture and develop Talent Management framework.  Lead, strengthen & manage 3 year partnership with vendor worth $4M.

  • Created and facilitated cross-functional council of HRBPs and Business Leaders to devise strategies and business solutions for leading culture change to grow market share
  • Lead team of internal consultants, learning professionals and vendor to develop Organization Development philosophy, practices and processes.  Design and implement Performance Management, 360 degree feedback, selection and development including customized Assessment Center to identify District Managers and Regional Vice Presidents
  • Reinvent 13 week Store Manager Training program to incorporate problem based learning strategies and to improve retention and success of first year store managers
20022003

Organizational Effectiveness Consultant

The Home Depot

Lead cross-country team of 9 to identify and develop critical leadership roles and talent.  Partner with C-Suite, Business & HR Leaders to transform culture.  Managed $1.3 M Employer of Choice initiative to improve engagement and retention of 260,000 associates.

Education

May 2004

Doctorate - Industrial / Organizational Psychology

University of South Florida

Specialties:  Business Management, Creating Organizational Readiness to Change, Team Development & Functioning, Negotiation & Conflict Resolution

May 1995

Bachelor of Arts

Eckerd College

Specialties: Psychology & Management dual major; liberal arts