RMA Technician lll
Create and process incoming RMAs.
Issue zsd for validated warranty product.
Validate warranty on products in SAP.
Inspect and record the condition of returned material at incoming.
Report any gaps in the process.
Cutomer interface: receive and resolve customer complaints on Avaya system.
Issue customer credit/debit memos.
Issue case analysis on FTQ issues in sales force.
Train newly hired employees.