• 13100 Stonefield Apt. 2203 Houston TX
  • kim-cooper@att.net

Kim Cooper

RMA SERVICE TECHNICIAN lll

Summary

My objective is to gain employment with a company where I can utilize my greenbelt in six sigma and  18 years of experience in various quality control roles. I have worked in many critical areas of industry and I have developed a very high standard of quality.

Work History

Work History

Technician

2013 - Present
Honeywell

Houston, Tx

RMA Technician lll

(GAS DETECTION)

Create and process incoming RMAs.

Issue zsd for validated warranty product.

Validate warranty on products in SAP.

Inspect and record the condition of returned material at incoming.

Report any gaps in the process.

Cutomer interface: receive and resolve customer complaints on Avaya system.

Issue customer credit/debit memos.

Issue case analysis on FTQ issues in sales force.

Train newly hired employees.


Quality Inspector

2011 - 2013
General Electric 

Oil & Gas Industry

 Houston, TX 

 Perform dimensional and visual inspection of incoming components. Perform final inspection of turbine engine rotor assembly as per specification or drawings; insure 3rd party inspection activities are complete. Verify correct labeling and containment of non-conforming product to prevent unintended use. Generate and close non-conformance reports in the NCR system, to facilitate the control and rework of non-conforming products. Perform and record results of PMI and hardness tests, notify engineers of deviations. Scan and file relevant documentation to e-folders. Accept inspected components in Oracle data base. Record daily inspections in Quality Log for tracking. Visually inspect and capture damage to parts upon incoming due to shipping or vendor error by photograph. Verify the conformance of supplier's material certifications as per specifications. Insure manufacturing operators comply with Quality Management System procedures and work instructions. Work with manufacturing and engineers to insure continuous improvement. Manage FTQ issues to reduce DPMO. Utilize root cause analysis for the purpose of corrective action

Quality Technician

2003 - 2010
Inteva Products/MSX-2003 to 2006

Kansas City, Missouri

Quality Technician

(AUTOMOTIVE INDUSTRY)

Insure manufacturing operators comply with Quality Management System procedures and standard operating procedures

. Train, evaluate and record employee's operator training status to ensure QMS compliance. Receive and document customer complaints. Utilize RCA to issue problem resolution and/or corrective action. Communicate quality issues and complaints with next shift via shift report. Solely responsible for all quality control/assurance initiatives and tasks for 2nd shift. Segregate and disposition all non-conforming material; generate NCR and quality Alerts. Manage tool calibration process to ensure process control; apply fundamental statistical methods for process control. Document and enter FTQ issues into Access data base for tracking DPMO. Manage FTQ issues to reduce DPMO. Maintain standardization of manufacturing process, to assure good repeatability. Verify parts trial run for PPAP ensure product/process integrity. Perform and document Dock audits, customer specific layered audits, 5s audits, process audits and status of PTR per ISO 9000. Microsoft Word, Access, Outlook and Excel skills.

Automated Welding Machine Operator

1991 - 2002
Praxair surface technologies
Kansas City, Mo. Automated Welding Machine Operator(AVIATION INDUSTRY)

Education

Education

2008
Metropolitan Community College