2013 - Present
RMA Technician lll
Create and process incoming RMAs.
Issue zsd for validated warranty product.
Validate warranty on products in SAP.
Inspect and record the condition of returned material at incoming.
Report any gaps in the process.
Cutomer interface: receive and resolve customer complaints on Avaya system.
Issue customer credit/debit memos.
Issue case analysis on FTQ issues in sales force.
Train newly hired employees.
2011 - 2013
Oil & Gas Industry
Perform dimensional and visual inspection of incoming components. Perform final inspection of turbine engine rotor assembly as per specification or drawings; insure 3rd party inspection activities are complete. Verify correct labeling and containment of non-conforming product to prevent unintended use. Generate and close non-conformance reports in the NCR system, to facilitate the control and rework of non-conforming products. Perform and record results of PMI and hardness tests, notify engineers of deviations. Scan and file relevant documentation to e-folders. Accept inspected components in Oracle data base. Record daily inspections in Quality Log for tracking. Visually inspect and capture damage to parts upon incoming due to shipping or vendor error by photograph. Verify the conformance of supplier's material certifications as per specifications. Insure manufacturing operators comply with Quality Management System procedures and work instructions. Work with manufacturing and engineers to insure continuous improvement. Manage FTQ issues to reduce DPMO. Utilize root cause analysis for the purpose of corrective action
2003 - 2010
Inteva Products/MSX-2003 to 2006
Kansas City, Missouri
Insure manufacturing operators comply with Quality Management System procedures and standard operating procedures
. Train, evaluate and record employee's operator training status to ensure QMS compliance. Receive and document customer complaints. Utilize RCA to issue problem resolution and/or corrective action. Communicate quality issues and complaints with next shift via shift report. Solely responsible for all quality control/assurance initiatives and tasks for 2nd shift. Segregate and disposition all non-conforming material; generate NCR and quality Alerts. Manage tool calibration process to ensure process control; apply fundamental statistical methods for process control. Document and enter FTQ issues into Access data base for tracking DPMO. Manage FTQ issues to reduce DPMO. Maintain standardization of manufacturing process, to assure good repeatability. Verify parts trial run for PPAP ensure product/process integrity. Perform and document Dock audits, customer specific layered audits, 5s audits, process audits and status of PTR per ISO 9000. Microsoft Word, Access, Outlook and Excel skills.
Automated Welding Machine Operator
1991 - 2002
Praxair surface technologies
Kansas City, Mo. Automated Welding Machine Operator(AVIATION INDUSTRY)