Caroline Ndumia

Summary

CUSTOMER SERVICE REPRESENTATIVE

Dynamic customer service specialist who ensures quality service in providing advice on different customer situations.motivates associates through guidance and cultivates positive customer relationships through clear and helpful communication and ensures productivity improvement.

CASHIERFriendly and polite cashier who greets customers as they arrive at the register,and ensure all questions regarding price,location and availability of items are answered.a cashier who understand and keeps the virtue of honesty in completing retail transactions for customers at the register.maintains high level of cleanliness and order at all times.

Work History

Work History

cashier

99 cents only stores
Compute and record totals of transactions.maintains clean and orderly check out areas,cash checks for customers and resolves customer complaints to ensure customer satisfaction.
Jan 2010 - Feb 2012

customer service representative

blue line logistics
Jan 2010 - Feb 2012

customer service representative

blue line logistics

maximized customer satisfaction by developing and implementing programs.responded positively to inquiries and requests from prospective customers.updated customer orders from start to finish in an accurate and timely manner.

Played an instrumental role in increasing customer satisfaction from the previous years.

Education

Education
Feb 2003 - Nov 2006

high school diploma

karima girls high school

Skills

Skills

General duties

high customer service standards skilled multi- tasker